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Author Topic: Playstation Network outage
Sa'eed
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PSN has been down since Wednesday evening.

And just when I wanted to play more Uncharted 2 multiplayer, a portion of the game I spent far too little time with in my 8 months of owning the game. I can only imagine how more irritated those who bought Portal 2 and the 69th iteration of Mortal Kombat must be. Both were highly anticipated games released last week.

But the universe chugs along, I suppose...

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0Megabyte
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Sadly, I know. At least Netflix is still working on my PS3...
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Lyrhawn
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Is that what all those warnings were that kept flashing on my screen when I was watching movies the other day? I've had my PS3 for the better part of a year now, but I've only just recently gotten into PSN when my brother bought me COD. My enthusiasm is dampened somewhat by the fact that I'm a good decade behind in gaming skills.

That, and those little twelve year olds that play for hours and hours a day are mean.

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T:man
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RELAVANT INFORMATION!

Here ya go!

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Sa'eed
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Curious that they shut down the network on Wednesday evening and only acknowledged doing so two days later.
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Samprimary
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at least 70 billion people have been hit by this outage.
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AchillesHeel
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And they have no basis for demanding it be fixed, I pay for my access to xbox live.
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T:man
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quote:
Originally posted by AchillesHeel:
And they have no basis for demanding it be fixed, I pay for my access to xbox live.

And my live has never been down without an explanation. (then again, I never remember it being down)
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T:man
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Sony doesn't know if your credit card was stolen or not
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Geraine
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From what I have read there was an external intrusion into the network, and rather than risk any exposure they shut the servers down, and plan on keeping them down until they find the security breach and fix it.

Luckily I bought Mortal Kombat on the 360 and can play as much as I want. I usually just use PSN for old PS1 ports. It just seems like there are more people on 360 games.

And Mortal Kombat is amazing by the way. I stopped playing after MKIII, and this game returns to its roots.

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MattP
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Sony just posted an update - user data was compromised, including address, phone, email, login, password. They aren't sure if credit card numbers were obtained or not.

http://blog.us.playstation.com/2011/04/26/update-on-playstation-network-and-qriocity/

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TomDavidson
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Man, makes me glad I decided to pass on the PS3, really.
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0Megabyte
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Yes, a single major hacking event in five years is a good reason to pass on an entire system...
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Tstorm
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A decision to avoid Sony products is usually a good decision, in any case.

I won't even trust javascript on their (web) site after the rootkit fiasco.

Edit: (clarification)

[ April 27, 2011, 12:33 AM: Message edited by: Tstorm ]

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Lyrhawn
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I've never put my credit card information on there before, so I'm not really bothered. Seems the XBOX system is a much richer treasure trove for stealing data.
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Vadon
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quote:
Originally posted by 0Megabyte:
Yes, a single major hacking event in five years is a good reason to pass on an entire system...

... Actually they were hacked earlier this month by Anonymous in a separate incident.

I'm frustrated with the vulnerabilities that allowed for this hacking to occur and that it took Sony five days to fess up to the fact that my personal data was compromised, but I figure it's not worth getting overly worked up over. I changed a couple passwords, canceled my debit card and am getting a new one. I'm sure Sony's not taking this lightly, and I've never had a problem with them before, so I'm ready to just move-on.

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Samprimary
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It's pretty much worst case scenario, guys. For lack of a friendlier word, PSN is completely dicked, and it's a complete personal data breach.

quote:

Here is the data that Sony is sure has been compromised if you have a PlayStation Network Account:

Your name
Your address (city, state, and zip)
Country
E-mail address
Birthday
PSN password and login name
"It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained," Sony announced. While the company claims that there is "no evidence" that credit card information has been compromised, it won't rule out the possibility.

Their advice is to be safe, rather than sorry. "If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained."

If you were on PSN and you didn't use prepaid cards, assume this goes all the way. Sony is telling its customers that you need to be contacting Experian, Equifax, and TransUnion and putting your account on fraud alert, now, as well as taking all the other requisite security protection measures (changing all passwords, etc).
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Lyrhawn
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If I never bought anything on the network, in other words, they don't have my credit card info, do I still need to bother with that? I'll change the passwords and what not, but I can't change anything else they would have gotten.
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Samprimary
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As long as you didn't put any credit card info on there, you're okay on the fraud alert front. Well, for now. Sony's still in clownshoes mode, unable to realistically determine the extent of what was accessed, and considering that the breach likely included billing address and security answers in addition to the known data compromises, you probably still want to take precautions related to that.

Not good, but still a much nicer situation than if you entrusted credit card information to them.

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Samprimary
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Sony Online Entertainment (season pass, etc) has been brought down as well.

Same deal: intrusion, data breach.

quote:
Dear Valued Sony Online Entertainment Customer:

Our ongoing investigation of illegal intrusions into Sony Online Entertainment systems has discovered that hackers may have obtained personal customer information from SOE systems. We are today advising you that the personal information you provided us in connection with your SOE account may have been stolen in a cyber-attack. Stolen information includes, to the extent you provided it to us, the following: name, address (city, state, zip, country), email address, gender, birthdate, phone number, login name and hashed password.

Customers outside the United States should be advised that we further discovered evidence that information from an outdated database from 2007 containing approximately 12,700 non-US customer credit or debit card numbers and expiration dates (but not credit card security codes) and about 10,700 direct debit records listing bank account numbers of certain customers in Germany, Austria, Netherlands and Spain may have also been obtained - we will be notifying each of those customers promptly.

There is no evidence that our main credit card database was compromised. It is in a completely separate and secured environment.

We had previously believed that SOE customer data had not been obtained in the cyber-attacks on the company, but on May 1st we concluded that SOE account information may have been stolen and we are notifying you as soon as possible.


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Swampjedi
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You know, I had been considering a PS3 - but not anymore.
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Samprimary
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quote:
Originally posted by Swampjedi:
You know, I had been considering a PS3 - but not anymore.

Just pick up one for cheap off of ebay or craigslist when the ragedump hits a zenith.

I'm getting one for $60.

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Swampjedi
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You know, that's not a terrible idea. I can afford $60!
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Geraine
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Man, that is 10% of what I paid for mine when they first came out. Kind of makes me wish I would have waited. I haven't really played a whole lot of games on there with the exception of some exclusives like Uncharted and Demon's Souls.

Most games I pick up on 360 because I like their achievement system better. I don't know why I like achievement points since they don't do anything, but whatever.

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Stone_Wolf_
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quote:
I don't know why I like achievement points since they don't do anything, but whatever.
They make you feel like you actually got something done...other then amusing yourself that is.
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AchillesHeel
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Its a challenge that sometimes you wouldnt have undertaken and completing it entertains you, I think it makes perfect sense.
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The Black Pearl
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I know guys who intentionally just buy games because they're easy plats.
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AchillesHeel
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I admit that I felt challenged when I realized that the girlfriend of a guy I know who was not a gamer when she met him had a higher gamer score than me and my brother combined.
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mr_porteiro_head
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quote:
Originally posted by 0Megabyte:
Yes, a single major hacking event in five years is a good reason to pass on an entire system...

I think you were being sarcastic, but I actually agree with what your words literally say. If I knew that within five years there would be a security breach of this magnitude with a service, there's no way that I would sign up for it.
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0Megabyte
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While I'm not going to discount the severity of this, I may as well point out that theft isn't something one can predict, nor is it something that you can always stop. One can make precautions, but there are always determined thieves out there, and I don't believe one can vouch for the safety of any online system from thieves.

Was Sony careless? What I'm hearing suggests it. Am I mad at their carelessness? Yes. But I'm not going to throw away my Playstation and all the games I bought for it because of this. I may very well jump onto the "class action lawsuit" bandwagon, and if I can in any way help kick Sony's rear so that they act with more care with private information in the future, I will. I am considering, though I haven't decided for sure, using only prepaid cards and not trusting them with credit card info again. Once again, I'm not sure.

This is definitely a big thing, and I am leaning more towards your side than I was when I first spoke.

However, I find blaming a company for the acts of thieves to be annoying, too.

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Swampjedi
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I've only used the prepaid cards for my Xbox360, though I think I did use the card for Wii stuff.

I'm not "blaming" them for the acts of thieves. I'm holding them responsible for not securing their networks, in the age of rampant identity theft.

Am I mistaken, or was this flaw pointed out to them by... some group? I'm vague on the details, but I seem to remember reading some article/blog a while back about the holes in the network.

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Samprimary
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quote:
However, I find blaming a company for the acts of thieves to be annoying, too.
They take the blame for insufficiently protecting personal information entrusted to them. If there hadn't been any neglect or incompetence on their part, I wouldn't blame them for anything. As it is, I think most people are blaming them for the neglect and incompetence, not the theft itself.
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AchillesHeel
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When hackers broke the code they should have rallied defenses instead of trying to sue thier customers and ultimatly galvanizing the hacker community. Its like leaving the skeleton key for the safety deposit box room in the open a month after all the door locks in the bank were removed.
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Jeff C.
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This sucks, but it makes me really happy that I haven't updated my credit card information at all in the past year. Also, I'm glad I own an X-Box so I can rent movies and at least play SOMETHING online while I want for the PSN to get back up.

The first thing I'm going to do when it gets back on is go browse those old PSX RPGs they've been releasing as of late. A lot of good ones, I'm told. Too bad I can't give them my money right now.

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