posted
I work in a call center for a cellular service provided (but I'm not telling who). Tonight, during my job, I got a call from a woman who was upset about pictures she had taken with her camera phone. She wants to print them out. OK, fine, sure, we do this kind of thing all the time. So I give her instructions on how to upload the pictures from her phone to the website so that she can email or print them, whatever floats her boat.
Then she starts screaming about how she doesn't want to use a computer because they are of the mark of the beast and she refuses to own one. She wants to take the phone to Wal Mart and have them print the pictures.
Now, I can't say this because the Quality Monitors might be listening and I don't want to get a bad score but here's what I'm thinking. You aren't willing to use a computer because computers are evil. But you will use a cell phone, which uses computer processors and microchips, you are willing to let the Wal Mart employee use a computer to print your pictures, your cell phone is connected to a computer network all the time, and you have just called a call center, where I use a computer for 7.5 hours per day.
Am I the only one who sees the hippocracy of the argument?
posted
She didn't strike me as ignorant from the conversation. She also spoke of the computer at Wal Mart and called it a computer. *sigh* Perhaps later I'll tell you all about the man with the Miracle Phone.
Posts: 1214 | Registered: Aug 2005
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It was actually almost a year ago that I took this call, but some things just imprint on your memory.
First, let me tell you that, when you answer phones for a living you hear a lot of stupidity. Eventually, if you get too many stupid calls in one day, everthing sounds stupid. This guy filled my stupidity cup to overflowing.
I took a call from a woman who was upset because her phone would not work. It wouldn't power on or make calls. We can't actually troubleshoot this problem from a call center so I advised her to take the phone to a local store and have a technician check it over. She already had. "He said it needs a battery. But it never had one before."
And thus it begins.
Now, I have looked over the customer's account. They have been using the phone for 10 months with no complaint, which of course means it did have a battery at some point. When I point this out to the customer, she tells me to speak to her husband. So begins the tag team argument with each spouse handing the phone to the other and asking me to explain it to them. I eventually end up with the husband, who tells me that he is "a God fearing man and wouldn't lie."
When I refuse to send the battery free like they want me to, they ask to speak to my supervisor. She tells them that a phone working for 10 months without a battery is like Jesus turning the water into wine--a miracle! He hangs up, and I think to myself that it's another 30 minutes of my life that I can never have back.
Twenty minutes later my supervisor got an email from another rep. The guy's daughter dropped the phone the night before, the battery fell out and she was scared to tell them.
Posts: 1214 | Registered: Aug 2005
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posted
Andi, I've done CS for a pretty long time, talked to a lot of dumb customers and heard a lot of other rep's stories about dumb customers. Yours is still a really great one!
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She wants to take the phone to Wal Mart and have them print the pictures.![[Wall Bash]](graemlins/wallbash.gif)
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