posted
For work, I have created an intranet site with many linked pages. Yesterday I found out that one user cannot access one page--but he can access all the others. All the other users can access the page he's having problems with.
Today he's still getting the "Page Not Found" error on that page. Could this be a cookie problem? If so, what should I tell him to do?
Posts: 1903 | Registered: Sep 2003
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posted
If you are using IE, you could have him go to Tools, Internet Options, then under Temporary Internet Files, hit Delete Cookies and Delete Files
Posts: 1918 | Registered: Mar 2005
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Well, he deleted his cookies, but he's still having the problem. Also, it turns out that everyone in that building has that problem. Is it out of my hands?
Posts: 1903 | Registered: Sep 2003
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Maybe a web filter is stopping the viewing of that page. Check the firewall logs (or wherever their web traffic is filtered).
Posts: 14554 | Registered: Dec 1999
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*nod* If it's on a per-building basis, it's probably out of your hands. Do you "own" the page to which the link leads?
Posts: 37449 | Registered: May 1999
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maybe he is accessing the page through a shortcut on his desktop, and since that time you have updated the page and all the links, but his shortcut on desktop still points to the old page
Posts: 375 | Registered: Mar 2005
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quote:maybe he is accessing the page through a shortcut on his desktop, and since that time you have updated the page and all the links, but his shortcut on desktop still points to the old page
No, they're accessing the page from the navigation page for the site.
Posts: 1903 | Registered: Sep 2003
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