posted
I'm typing this on Niki's new laaptop, since my monitor for my desktop is not working .
Its a 19" Samsung SyncMaster 191TPlus.
Here's what happens, you turn it on, it displays the image on the screen for somewhere in the range of half a second to two seconds, then it either flickers and the display dies, or it fades and dies. At first it would stay on for five seconds or so, flickering a few times, then dying, but now when I turn it on it dies in under a second.
I thought it was related to the connection to my computer, but I hooked it up to this laptop, and it does the exact same thing.
It seems as though the screen is losing power for some reason, though I would have no idea why. But if you turn it off, then turn it back on, it shows the screen briefly.
I have no idea what the next step is, and while I have been trying to google for those who've had similar experiences, so far I've had no luck. Its been two years since I got it, so I would imagine the warranty has run out (assuming it came with a one year warranty).
This couldn't have come at a worse time, since if the monitor is toast, I don't have the money to replace it. My company recently lost its last client, and there's a very good chance I will be laid off soon. Even a cheap CRT monitor would probably be a poor purchase, as we are trying to save money for what may be hard times ahead.
It sucks, that monitor is the one thing I've ever splurged on in my whole life. Its really served me well these past two years.
Anyone have any idea what the problem is? I know its probably a stretch, but I thought I would ask the hatrack tech people.
Posts: 5656 | Registered: Oct 1999
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Specifically, you should be within warranty, covering both parts and labor. Time to call tech support (actually, Samsung seems to recommend you email them, which is usually better IME).
Posts: 15770 | Registered: Dec 2001
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posted
Awesome, thanks for the link fugu! I'll have to send them an email and see what they say. I wonder if they will need proof that its less than three years old. If they do, I doubt I can provide it. We'll have to see. It does sound like the backlight could be the problem, though I'm not sure if I have the confidence for following the guides to replace the backlight and/or inverter if Samsung tech support falls through.
Posts: 5656 | Registered: Oct 1999
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posted
I put in a ticket. When I typed in the serial number, it put the manufactured date as 09/03. So considering they didn't make it until that date, and that's within three years, that they won't be too concerned with the proof of purchase.
Who keeps those things for two and a half years? I certainly don't, though maybe I should start.
Posts: 5656 | Registered: Oct 1999
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posted
I had similar issues with my HP monitor and it turned out to be a problem with the backlight. Since it was a known fault with the model, the warranty had been extended (which I found out by searching on the internet on the model number), and I managed to get it fixed with no cost to myself. I hope you'll be equally lucky.
Posts: 896 | Registered: Feb 2001
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They go by manufacture date...but even if you WERE over the limit by manufacture date, you could probably get the purchase date through wherever you bought it.
posted
That's exactly what my laptop screen did last spring before it died completely. Luckily, it was still within the warranty period, so I ended up having to mail it in so the screen could be replaced. Thank goodness for warranties!
Posts: 952 | Registered: Jun 2005
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quote:Who keeps those things for two and a half years? I certainly don't, though maybe I should start.
I do too, in a file specifically for warantees on my electronics. It has saved me well over a thousand dollars in repair costs I might otherwise have had to pay out of pocket.
I usually staple the receipt to the warantee and write on the front what it is for and when it expires. That way when I do my annual file cleanup, I can tell at a glance what can be thrown away.
Posts: 5948 | Registered: Jun 2001
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(actually, Samsung seems to recommend you email them, which is usually better IME).
