posted
Best thing I ever said (and I *did* actually say this without being fired):
No ma'am, you are not stupid. There's a difference between stupidity and ignorance. You are not stupid and we're going to remedy what you don't know right now.
Best thing I ever overheard (I don't know if the rep saying this was fired, but after 2 hours on the phone with this joker, he got applause for saying it):
<the set up-- the service rep had the guy ctrl-alt-del and shut down any unnecessary programs. The customer was convinced that the rep had removed these programs from his computer and the service rep had unsuccessfully spent the better part of 45 minutes trying to tell the customer that if he'd just reboot his computer they'd all come back. The customer asked "what kind of idiot do you think I am?" The rep, excercised restraint and did not answer this question>
Rep: Sir, what do you want from me?
Cust: I want you to make my computer the way it was when it came out of the box.
Rep: the way it was in the box?
Cust: in the factory... when they put it in the box to ship it to me... that's how I want my hard drive.
Rep: Ok. I can do that.
Cust: Thank you.
Rep: go to your start button...
Cust: Ok.
Rep: select MS-DOS Prompt
Cust: I have a DOS prompt.
Rep: Type "F", "D", "I", "S", "K"
<at this point the training supervisor killed the feed from the call and ran from the room with a profanity>Posts: 3846 | Registered: Apr 2004
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posted
I used to say "know what I mean, Vern?" a lot on the phone at work. I've been saying this for at least 12 years to people. It all started at work with a guy named Vern on the phone, and then I started saying it to anyone. Posts: 3354 | Registered: May 2005
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![[ROFL]](graemlins/rofl.gif)
