posted
Many of you may have already seen this story. Is it my imagination, or does nearly every really nice story of an Airline doing the right thing for people always feature Southwest?
Anyhoo, just a nice story I felt like sharing with people. Posts: 3580 | Registered: Aug 2005
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What I liked the most about it I think was the fact that they realized this was a clear exception to the rule. We often talk about faceless corporate America, but we forget that faceless corporate America often has a problem recognizing customers as humans as well. Here's a case where a Captain exercised his judgment and was backed up on it by the head honchos. I'm pleased and impressed.
Posts: 21898 | Registered: Nov 2004
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On an unrelated note, Lyrhawn, while I've got you here: Sorry to bail on our conversation in the other thread, I just felt like I needed to take a break from it for a while. Hope it didn't bother you that I never replied.
Posts: 3580 | Registered: Aug 2005
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posted
Oh, this is obviously a terrible situation, but I'm so glad the pilot did the right thing.
Not every experience I've had with Southwest has been great, but for the most part they're pretty good to fly with. I was actually just on a flight with them yesterday, and one of the flight attendants really went above and beyond. The whole crew was funny and tried to make the flight enjoyable for everyone.
Posts: 1321 | Registered: Jun 2006
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posted
That has been my experience as well, DDDaysh. I almost always fly Southwest. They are far from perfect, but overall it seems like their business model very much encourages their employees to act like human beings, and treat their customers the same way.
I've flown with United once or twice and the experience was consistently much, much worse.
Posts: 3580 | Registered: Aug 2005
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On an unrelated note, Lyrhawn, while I've got you here: Sorry to bail on our conversation in the other thread, I just felt like I needed to take a break from it for a while. Hope it didn't bother you that I never replied.
I was interested to see what you had to say, but I'm not particularly bothered. If you'd like to respond, or even email me, that's fine. If you want out of the madhouse, that's fine too. No biggie. Plenty of other voices picked up the conversation, though, not in a particularly productive way.
Posts: 21898 | Registered: Nov 2004
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posted
I love Southwest. Cheap flights, you can check a bag without a fee, change a flight without a fee, and the people just seem genuinely nice. I haven't not flown Southwest in a few years.
Posts: 1947 | Registered: Aug 2002
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posted
On a related, or perhaps unrelated not, a pilot for the Tunisian airline refused to take off when he discovered that 5 of the recently ousted presidential family were aboard his plane--all wanted by the mob, er--authorities for various crimes.
Posts: 1941 | Registered: Feb 2003
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Good for Southwest. I've never had an unpleasant experience with their workers, and I've laughed quite a bit. They seem to enjoy having fun.
On one flight a flight attendant used a rubber chicken during the safety presentation instead of a mask. It was pretty funny. I've read that they have done this on other flights as well.
Posts: 1937 | Registered: Nov 2006
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posted
I don't fly often but when I do, I love flying Southwest. My grandma and I both flew Southwest into Houston to visit my family for Christmas (she came from St. Louis, myself from New Orleans.) My flight crew was quick and on their game. Flying on Christmas Eve should have been a nightmare but we left and arrived exactly on time.
My grandmother said her flight attendant sang the entire safety presentation on her flight.
Posts: 1733 | Registered: Apr 2005
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posted
Yeah, but if you bend the rules for one guy, you start having to bend them for everyone. What if people start poisoning their grandchildren so they can have flights held for them? Huh? Huh?
Posts: 10645 | Registered: Jul 2004
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