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As for chains: there is ONE twenty-four hour store here right now that I know of. It's a Walgreens.
I hate Walgreens with a passion, but I don't get out of class until after 7 sometimes, which is when everything else closes nowadays. So I'm stuck giving crappy Walgreens my money even though their pharmacy sucks and I have, on three separate occasions, nearly jumped over the counter and strangled one of their idiot pharmacy techs.
"Oh, we never received your prescription." I HANDED IT TO YOU. FOUR HOURS AGO. "Well, we don't have it." Well, yes you do. "Well, you don't have any insurance information on file." I'm SELF-PAY. "We need your insurance information." (Pulling out credit card) DO YOU SEE THIS? THIS IS MY PAYMENT METHOD. OR DO YOU NOT ACCEPT VISA TODAY?
At that point, the pharmacist stepped in. Oh, then there was the time that they tried to tell me they hadn't received a shipment of a supremely common medication in over a month. Then there was the time that they told me a prescription would be ready in an hour. I came back two hours later, and they said wait another hour. I came back three hours after that, and they said it would be the next day. I came back the next day, and they said it wouldn't be for three days...
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romany, one of these days I'm REALLY going to lose it on them and be escorted out. I know it.
Do you know if there's some kind of 800 number that I can call to complain? Walgreens.com is taking me to Walgreens corporate and trying to show me careers in Walgreens aerospace (?!), and I don't think calling the individual store will do me any good.
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I don't know one. My friend, who was there picking up his heart meds mind you, just ranted at them and has vowed never to go back.
Posts: 2711 | Registered: Mar 2004
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Oh, I'll have all my prescriptions transferred as soon as I can find another pharmacy that's open after 6pm. But I wish to inform some boss or director or manager of something of my dissatisfaction.
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pH, I feel your pain on Walgreens. I used to have a couple of small pharmacies around, but they were pushed out by CVS and Walgreens. I have also had nothing but bad experiences at Walgreens' pharmacy - so similar to yours, I wonder if we go to the same one.
The more chain stores take over with their assembly line of trainees and new hires, the less individual service and attention we will get. But, hey, we're saving a nickel here and there! Posts: 3960 | Registered: Jul 2001
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I have actually noticed an increase in the cost of my prescriptions since I started going to Walgreens instead of Rite-aid.
You'd think people would eventually start realizing the value of personal service. I mean, it's one of the simplest ways to drastically increase repeat customers; make people feel like you pay attention to them.
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That's one of the reasons they can afford to stay open late or all night. The mom and pop stores can provide better service, but less hours and maybe higher prices. I don't know... you get what you pay for. More convenient hours, less well trained staff sometimes.
Posts: 1014 | Registered: Jul 2005
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Of course, if you know the owner of the mom-and-pop store and have an emergency, you can call them and they'll come in and fill your prescription at 3 AM. Yup. Done it.
Posts: 21182 | Registered: Sep 2004
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I AM spending more at Walgreens than Rite-aid, for sure. And the truth is, I don't even MIND spending a little bit more for good service. One of the reasons I shop almost exclusively at Buckle nowadays is that there's a salesguy there who knows my name, school, year, career ambitions, former employment, favorite local bands, sizes, and general style. It makes shopping a MUCH more pleasant experience.
I went into Rite-aid today to have my prescriptions transferred. They are now operating out of a trailer. I think I'm going to go make a scene at Walgreens shortly in the process of getting my paper scripts back to expedite the transfer. But mostly, it's just to give them a piece of my mind before I permanently take my business elsewhere.
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