posted
In my experience, the most frustrating people to deal with are computer people, as in an organization's Information Services. I have "met" exactly two such people who can spell their name, let alone give me tech support. (Fugu, you so need to replicate.) Anyway, Human Resources has officially taken over the top spot on my...list.
I currently have two jobs, but the second will end sometime in July. I am in the process of going back to an old job with the hopes that I can start getting paychecks by the time Job #2 ends. I have been playing phone tag with the HR chick from Job#3 because she refuses to grasp the concept that a) I work during the day and b) I work in a hospital and therefore can not use my cell phone. I have REPEATEDLY given her my work number along with specific times that I can be reached (which is basically all day because I never leave my desk).
If I could just pick up where I left off, it wouldn't be such a big deal, but they're making me re-orient and go through training at a different store than where I'll end up. I'm only working weekends until Job #2 ends. I'm going on vacation next week, and my soon-to-be supervisor wants me at her store by June 12th. Plus, I'm still trying to negotiate a pay rate. I need 10 minutes on the phone with her, but that will never happen because she won't call me at work, and she NEVER picks up her phone when I call her back. And all she says in her messages is "Please call me at blah blah blah..."
Actually, it only took 5 minutes. She had me on speakerphone. I didn't like it. And there are still a lot of unanswered question, but at least now I know when I start training.
posted
"In my experience, the most frustrating people to deal with are computer people, as in an organization's Information Services. I have 'met' exactly two such people who can spell their name, let alone give me tech support."
Don't make me hurt you.
Posts: 37449 | Registered: May 1999
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posted
I'm not saying there aren't competent supoprt people out there. I just haven't come across them yet. Generally, when I call "IS" the response I get ranges from "Let me take a look and get back to you" to "We know and we're working on it" to dead silence. I used to be in a much worse situation, granted, but I'm also including previous jobs and college.
Posts: 226 | Registered: Mar 2005
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posted
lol, tech support is gonna end up a dead end eventually everything will be so easy and self explanatory that they wont need tech support anymore. And speaking of tech support my test in it was to fix a problem with a computer and pfft it was easy. the prof mixed up two of the LED wires, easy fix.
Posts: 1567 | Registered: Oct 2004
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Second, because I'm, ah, detail oriented, there are plenty of non-gendered organisms that reproduce sexually.
Posts: 15770 | Registered: Dec 2001
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posted
Obviously you haven't done much tech support, Sid. The big problem I've seen is technicians who think that each person who doesn't know the stuff they do is an idiot. As far as tech support going away, Sid, I doubt it. There are more people who don't have time to learn the ins and outs of computers than there are people who know the basics of computer operation. And neither of these groups has time to understand the theory and techniques used in troubleshooting. In reality, the simplification of technology will do more to weed out the bad technicians in the end. Sure, we're going to go through the phase where half the computer companies in the world use call centers in India for tech support. The only way that's going to be successful for a long time is if those companies also put the "phone support specialists" through voice training so they can decrease their accent issues.
At any rate, I can understand hating it when tech support tells you that "We're working on it" or "Let me check" without giving you any theories or explanation. I always tell people what I think is happening from their description. If they call me while I'm working on it, I give them a detailed explanation of what I've done and if they don't understand, I try to help them understand. But then, I don't work in IT anymore (Nor do I ever want to again), and good customer service = a paycheck for me.
Posts: 3003 | Registered: Oct 2004
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posted
I imagine Raia was brought up because of the general cleaning-up-the-gene-pool effect her involvement would have. But that's just my guess Posts: 3003 | Registered: Oct 2004
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posted
Yes, but you've captured his heart...what is mere distance when held to the exalted standards declared by the unhshakeable bonds of love eternal?
posted
lol, I know I haven't done any tech support yet I always ask my friend if something goes wrong since he knows more about hardware/software then I do. And..... zzzzzzzzzz...... its 11:42 PM...... zzzzz....
Posts: 1567 | Registered: Oct 2004
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