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Comcast Abuse Policy
The Comcast IP Network Abuse Department is responsible for supporting and enforcing the policies set forth in the Comcast Acceptable Use Policy ("AUP") and Comcast High-Speed Internet ("HSI") Service Customer Agreement ("Customer Agreement"). The policies set forth in the AUP and Customer Agreement have been put in place to protect the Comcast Network and Comcast High-Speed Internet service customers from the adverse impact that can result from intentional violations of the AUP and/or Customer Agreement. If you believe you have been the victim of activities which are in violation of the Comcast AUP or the Customer Agreement, the Comcast Network Abuse Department will take appropriate action to investigate and attempt to resolve the alleged violation.

If you feel that you have been a victim of Internet abuse which took place in part or completely on the Comcast Network, please report the incident to abuse@comcast.net . Make sure to include the date and time of the incident, log files, spam examples or any other information that may be useful to the investigation and verification of the incident as well as your name and phone number or e-mail address so we may contact you directly.

Listed below are typical types and examples of activities which are in violation of the Comcast AUP and the Customer Agreement. If you are unsure whether you have been the victim of Internet abuse, the following examples may help in your determination. You may also refer directly to the Comcast AUP and Subscriber Agreement

Electronic Mail Any e-mail related infractions. Examples include: Sending unsolicited bulk mail or 'spam'; sending e-mail that contains threatening, abusive, illegal or libelous material.

Instant Messaging Inappropriate use or misuse of instant messaging applications on the Comcast network. Examples include: Sending instant messages that contain threatening, abusive, illegal or libelous material.
Web Space Inappropriate use or misuse of personal Web space provided by Comcast or Comcast affiliates. Posting illegal or inappropriate material such as child pornography or material that violates the privacy rights or property rights of others.
Bandwidth, Data Storage and Other limitations Use of the Comcast network infrastructure in a manner that (i) exceeds the then current bandwidth, data storage or other limitations on the Comcast High-Speed Internet service or (ii) puts an excessive burden on the limitations of the network. Examples include: Using the Comcast network to run a Web-hosting server or any other commercial enterprise.

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