posted
If you order food and they mess up your order and have to send a new one, do you tip the second delivery driver?
I gave him two dollars (they messed up my pizza), but now I feel bad that he had to drive all the way out there, like maybe I should have given him more. But he kind of just handed me the pizza and started walking off. I had to stop him to give him the two dollars.
I don't think it's fair that he should have to drive all the way out there to bring me my second pizza and not get paid for it, but I think it's even less fair that I should have to pay more because the restaurant screwed up.
Posts: 21898 | Registered: Nov 2004
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posted
I would, simply because it is not the driver's fault. A classy restaurant would pay for your pizza and mention that they would also pay the driver extra, in order to take the pressure off. I cannot imagine a pizza delivery place that would do this, but I think it would be the "most right" thing. Still, I would re-tip, but I do not think it would be expected. (Mind you, my husband is in the restaurant business, and I benefit from tipping, so I tend to tip very well.)
Posts: 10890 | Registered: May 2003
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posted
I have worked for many pizza places...and not one of them would pay anything extra for a re-delivery.
Posts: 15082 | Registered: Jul 2001
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posted
Why should you have to pay for the mistake of the restaurant? I would not tip the second driver. Please note that I am a very generous tipper.
Posts: 2064 | Registered: Dec 2003
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posted
Interesting question. I find myself of two minds on this.
On the one hand, I am unmoved by the argument that the second driver had to go all the way over there. He's a pizza delivery driver; that's his job. He wasn't doing anything by delivering your new pizza that he wouldn't have done in the normal course of a standard day's work. So it's not like he did anything outstanding to earn the extra money.
On the other hand, if the cook messed up your pizza, that's not any driver's fault, and it wouldn't be fair to the driver, who is after all just doing his job, to punish him for the cook's error. So there's no reason to dock his tip when he was not responsible for the mistake.
Posts: 1814 | Registered: Jul 2004
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posted
Imagine you went to a restaurant and the food came to your table wrong, and that it was the kitchen's fault. You tip your server and she takes the food back, then another server comes along and you start all over again, and this server gets it right.
Would you tip the second server all over again?
Same situation really, only with more money, as tipping in a restaurant is more expensive than two bucks to a pizza guy. I find myself in the same moral quandary though, as it really isn't the fault of either of the delivery drivers. But as a customer, I don't think I should have to pay twice to make up for their mistake. It sucks that they are a crappy business and that they shortchange their workers, but I don't see why ultimately I literally have to pay for their mistakes.
If anything the two drivers should share the single tip, since they are both doing the same job, or they should make the kid who screwed up pay them.
Were it a restaurant, I'd expect to get part of my meal comped off, at which point I would happily tip the server more if it wasn't his fault. If I got part of the price of my pizza comped off, I would happily tip both of them.
Posts: 21898 | Registered: Nov 2004
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posted
I would tip the first driver, as long as it wasn't his fault the order was wrong (i.e., he gave me the box with my name on it, even if what was in the box was wrong.) (And probably even if it was wrong if his attitude was good about it, I'd give him a tip, although it might or might not be reduced.) I always check my order before tipping (or rather, signing; we pay by debit card when we get food delivered. I usually add the tip to that.) I would DEFINITELY tip the second guy, who brought the corrected order. But I would check the order before tipping the first guy.
I once had a delivery guy who forgot the 2-liter that was supposed to come with our order. He went out, across the street, and bought one at a convenience store and brought it back to us, so we wouldn't have to wait (restaurant was about 12 minutes from us, so almost a half-hour round-trip.) He was very apologetic and polite about the whole thing. I not only gave him double the tip I usually give pizza guys, for his thoughtfulness and helpfulness, but I called his manager to give him my compliments and ask that a report of my compliments be written up and put in his employee file.
Posts: 21182 | Registered: Sep 2004
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quote:I would, simply because it is not the driver's fault.
I disagree that it's categorically not the driver's fault. The driver ought to check the order before taking it. This is especially true for visible inaccuracy - missing drink, wrong number or size of pizzas, etc. I might reduce or eliminate the tip for such errors.
Light sauce/extra sauce or 1 topping missing out of 4 isn't the driver's fault.
But I only tip once per delivery. So if I tipped him the first time, no tip the second time. If the error was caught before I paid, then I pay and tip the second time.
I will forgo corrections for minor errors quite often, though, so when there's a second delivery involved, something big went wrong.
Posts: 26071 | Registered: Oct 2003
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posted
It's been a long time since I ordered pizza. The last time I did, the store charged me for the delivery directly so I figured that counted as the tip. It was $2 which was what I used to give to the driver. I figured they did that to make sure the driver got his tip. (Someone suggested once that this was not the case -- that the driver didn't see that money -- but I don't think it's fair that I should have to tip the store and the driver. They need to work that out.) In the meantime, I'd rather make home made pizza. It's better, cheaper, and comes without messy social rules that I can't follow.
Posts: 2392 | Registered: Sep 2005
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quote:I would, simply because it is not the driver's fault.
I disagree that it's categorically not the driver's fault. The driver ought to check the order before taking it. This is especially true for visible inaccuracy - missing drink, wrong number or size of pizzas, etc. I might reduce or eliminate the tip for such errors.
In this particular case (which has happened before), I ordered pineapple and got pepperoni. Which I learned is because the people taking the order (especially when thy're new) put "P" for pineapple, when "P" actually means pepperoni.
So the order would have showed up as pepperoni to the delivery man.
quote:Originally posted by Zeugma: I probably just would have eaten the wrong pizza.
(Sorry for the double post)
I ate a couple of pieces of the wrong pizza while I was waiting (I was really hungry), and I saved the rest. If the pizza place does what it did in the past, they'll send me a whole bunch of coupons for free large pizzas.
I once had a pizza guy save me from the building creep-o. He showed up as creep-o was trying to get himself invited in and, like any perceptive college kid, recognized the backed-into-a-wall PLEASE HELP ME look on my face, so he stuck around and talked to me for a while, scaring the creep-o off. I like my pizza delivery guys.
posted
I'd eat the "wrong" pizza, so the problem would never come up.
If it had been an order based in part on other people's preferences, I'd order a second pizza. Since I prefer cold pizza for breakfast and snacking, the first pizza would be kept for later consumption. Second pizza, second delivery, so second tip.
Posts: 8501 | Registered: Jul 2001
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posted
/agreed. The restaurant was clearly trying to help you, and you debate about whether or not to tip a second time? For shame! Where else can you get pizza and culinary advice, I ask?
Posts: 17164 | Registered: Jun 2001
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quote:Eeeeew. I am not a fan of home-made pizza. Blech. It's not greasy or salty enough!
You would not say that if you tried my husband's pizza. It is our signature dish. We start with foccacia romana bread which calls for more cups of oil than you want to think about and is topped with an array of spices including kosher salt, garlic, and rosemary. Then we add the cheese -- mozerella and cheddar to give it that little extra something. Toppings vary depending upon our mood. The pizza is thick, filling, and while it doesn't soak your skin in oil it leaves a very satisfactory taste.
You just haven't had *good* home made pizza. Posts: 2392 | Registered: Sep 2005
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posted
Lyrhawn and TL, I bet you let your food touch, too, don;t you? And you put the butter in the fridge to get all hard. Um-hmm. And your roll of toilet paper rolls over, rather than under.
posted
Hey, me too. (Touching foods -- at least sometimes; butter in fridge; over, NOT under; and pineapple belongs in many things, but it is surprisingly good on pizza)
Posts: 32919 | Registered: Mar 2003
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Was pizza guy #1 performing a service for you? Did he perform his service well? If yes, then tip. If no, then do not tip.
Was pizza guy #2 performing a service for you? Did he perform his service well? If yes, then tip. If no, then do not tip.
If the pizza was wrong, then you need to fuss at the pizza restaurant until you get $$ taken off your pizza, or take your business elsewhere. Both delivery guys, however, did their jobs and earned your standard pizza-delivering tip.
(by the way: pineapple on pizza is sooooo yummy)
Posts: 834 | Registered: Jun 2005
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quote:Originally posted by Elizabeth: Lyrhawn and TL, I bet you let your food touch, too, don;t you? And you put the butter in the fridge to get all hard. Um-hmm. And your roll of toilet paper rolls over, rather than under.
Barbarians.
Let my food touch what? Other...food? The butter IS in the fridge, happily hardening away, and the toilet paper is on a verticle spindle, so I am outside your classifications .
TL - Woah now, THAT'S extreme, pineapple is good on EVERYTHING in some form or another.
Posts: 21898 | Registered: Nov 2004
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quote:Eeeeew. I am not a fan of home-made pizza. Blech. It's not greasy or salty enough!
You would not say that if you tried my husband's pizza. It is our signature dish. We start with foccacia romana bread which calls for more cups of oil than you want to think about and is topped with an array of spices including kosher salt, garlic, and rosemary. Then we add the cheese -- mozerella and cheddar to give it that little extra something. Toppings vary depending upon our mood. The pizza is thick, filling, and while it doesn't soak your skin in oil it leaves a very satisfactory taste.
You just haven't had *good* home made pizza.
I'll concede that yours sounds like pretty good focaccia-- but that doesn't sound like pizza should to me. See, I think the only cheese that belongs on pizza is mozzerella; the only toppings I like are pepperoni or sausage and maybe onion. PERHAPS the OCCASIONAL olive, but I look at it suspiciously. (My dad's two friends from Chicago sided with me against all the California pizza weirdos when we had this argument. ) The only exception is when I'm pregnant. I can tell I'm pregnant when I crave ham and pineapple pizza (ick.)
So it's no insult to your husband's pizza intended, but it still is probably not something I'd eat. Posts: 21182 | Registered: Sep 2004
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posted
I used to be a major commentator. I would stand in front of huge crowds and talk about how I was at the forefront of anti-pineapple pizza purity movements. It was not God's plan to have pineapple on pizza. Then word got out that I secretly would hire people to deliver me meth-fueled pineapple pizza binges. Posts: 15421 | Registered: Aug 2005
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) The only exception is when I'm pregnant. I can tell I'm pregnant when I crave ham and pineapple pizza (ick.)
