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Topic: Help! Digital Camera HELP!!

unicornwhisperer
Member
Member # 294

posted

I have a Cannon ZR90 and I've been trying to get it to connect to our (really advanced) PC computer with a USB cable but it doesn't show up at all. [Wall Bash]

I think it can retrieve the pictures but it's the video I want it to capture.

Video Editing programs I have are Sony Sonicblast, Ulead and (I still need to re-install> Pinnacle Studio 8, I also have Magix Video Deluxe (which I have been using for Audio stuff mostly).

Posts: 1417 | Registered: Aug 1999 | IP: Logged |

Dagonee
Member
Member # 5818

posted

What's your operating system?

Posts: 26071 | Registered: Oct 2003 | IP: Logged |

unicornwhisperer
Member
Member # 294

posted

Windows XP

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Icarus
Member
Member # 3162

posted

Did your camera come with a CD of drivers?

Posts: 13680 | Registered: Mar 2002 | IP: Logged |

Dagonee
Member
Member # 5818

posted

Yikes. Then it should just work when you plug it in.

Have you tried the USB port with some other device to make sure it works? Same with the cable (if it's not a special cable).

Have you tried changing the order of which end gets plugged in first, and whether or not the camera is on or off when you plug it in?

Have you gone into My Computer and looked under Mobile Devices to see if it's listed their?

Those are the only suggestions I can think of.

Dagonee

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Icarus
Member
Member # 3162

posted

quote:
Yikes. Then it should just work when you plug it in.

Nope. Many mobile devices, such as Pocket PCs and digital cameras, MUST have their drivers installed before being connected--even if the PC is running Windows XP. I learned this the hard way. If you connect before installing and try to install later, it won't work in these cases, because the computer has already read the connection wrong. When this happens you need to go into the control panel and delete the connection and start again. If that is the case, I will try to recall how exactly this was done. I've been down this road a couple of times before, but I don't remember the specifics off the top of my head.

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Dagonee
Member
Member # 5818

posted

I knew that was the case for PocketPCs. I thought Digital Cameras had a default setting to act as a drive if there were no drivers.

Listen to Ic - it sounds like he speaks from experience.

Dagonee

Posts: 26071 | Registered: Oct 2003 | IP: Logged |

unicornwhisperer
Member
Member # 294

posted

Icarus I have installed the drivers... there's even a Video USB Driver.

Dagonee
I tried having the power on and then connecting the cable, doesn't work.
I can't seem to find "Mobile Devices" in "My Computer". But I have checked Device Manager and it doesn't have it on the USB Root Hub.
I don't have anything that would fit to the USB cable that I have, to check the cable itself.

Thanks for any help. [Smile]

[ October 11, 2004, 08:29 PM: Message edited by: unicornwhisperer ]

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TomDavidson
Member
Member # 124

posted

Many video cameras -- including the one I own -- require that you connect the iLink/Firewire cable in order to transfer video, and reserve any USB connectivity for still photos. If your camera has a firewire port, I'd give it a shot.

Posts: 37449 | Registered: May 1999 | IP: Logged |

unicornwhisperer
Member
Member # 294

posted

Too Bad I don't have a Firewire cable [Frown]

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Dagonee
Member
Member # 5818

posted

You can test Tom's theory by taking a still shot, though, and seeing if it's available via USB. That would tell you something.

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TomDavidson
Member
Member # 124

posted

Actually, you don't need to test it. I just confirmed it with Canon. The included USB cable is for still photo/webcam functionality only. If you want to transfer digital video, you'll need a Firewire port (and cable).

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unicornwhisperer
Member
Member # 294

posted

Thats what I thought, someone over at Best Buy said the USB would work too. Ha! I knew they were wrong. [Smile]

Thanks for confirming that with Canon Tom.

Posts: 1417 | Registered: Aug 1999 | IP: Logged |

Belle
Member
Member # 2314

posted

Never trust the people at the stores.

I'm sure there are some that really know their stuff, but even more that don't.

Isn't it great to have hatrack as a resource for answering all your questions? [Smile]

Posts: 14428 | Registered: Aug 2001 | IP: Logged |

unicornwhisperer
Member
Member # 294

posted

Yeah, I love it! [Smile]

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