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In a moment of madness last summer, I joined eDiets, with the understanding that I could quit at any time. HA!
I've been trying unsuccessfully to cancel my membership since January, and I don't know what I should do next. According to their terms of service:
quote:CANCELING YOUR MEMEBERSHIP. You may cancel your membership by email to help@ediets.com (provide your first and last name, user name, and intent to cancel; we will not open your email if it contains an attachment); by mail to eDiets.com, Inc., 3801 W. Hillsboro Boulevard, Deerfield Beach, FL 33442 Attn: Member Services (provide your first and last name, user name, email address, and your intent to cancel); by phone to our Member Services Department at (800) 265-6170.
posted
CR*P - I double posted this because I hit enter too soon and then deleted the wrong freaking thread!
Yes, I've sent several emails asking them to cancel. I've called the number dozens of times and never gotten through. All I ever get is a busy signal.
I don't know what else to do. Can I work through my bank? (I signed up to pay with a debit card) Any one else have any suggestions?
Posts: 2069 | Registered: May 2001
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posted
Okay, now I'm really mad. I just tried to log in to see if I could change my profile, and it said
quote: Our records indicate that your membership is no longer active.
If you feel you’ve received this message in error, please call us directly at (800) 265-6170.
To continue your membership, please submit the form below.
But they took another $12 out of my account YESTERDAY!!! And it's the same stupid number that I've been trying to call since November!!!!
Posts: 2069 | Registered: May 2001
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Call your bank and tell them that the last withdrawal was no authorized by you and that no future withdrawals are to be allowed.
If necessary, fill out the fraud paperwork to go with it.
Then...write a letter to the company. Send it certified (just so you can verify that it was delivered is fine), telling them that they made a mistake in that last withdrawal, that you want your money back, and that you have alerted your bank to bar any further access to your account.
If that doesn't take care of it, post again. I suspect you could sic the Attorney General on them if they don't knock it off after a warning shot from your bank.
Posts: 22497 | Registered: Sep 2000
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PS: I suspect if you tell them that you've been trying to quit for x months, you could pursue getting a refund. But at some point it's going to be tough to prove. If you have copies of e-mails, etc., that might help, but it's too easily "faked."
Just be happy if you get the last month or two's fees back.
Posts: 22497 | Registered: Sep 2000
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Contact your bank. Unless they have your signature on file for *each* charge, you can do a chargeback and they really can't fight it. I mean they can, but they'll lose. The banks don't care about the merchants.
Posts: 454 | Registered: Mar 2005
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Does the dispute with the bank still apply since she authorized these transfers as debit transactions and not credit card entries?
Posts: 4515 | Registered: Jul 2004
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Call your bank. Bally's tried to do the same thing with me, and they took almost $200 before it was over. I did get it all back.
Posts: 26077 | Registered: Mar 2000
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Goody Scrivener: dunno for sure. If it was an ATM with a Visa or Mastercard logo, it should. If it was done with account/routing number, I'm not sure, but I would suspect the bank would still firmly side with its customer against the merchant. (Which is a *bad* thing when the merchant is honest and the customer isn't, but good in this case.)
Posts: 454 | Registered: Mar 2005
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I recently went through something similar and the bank most assuredly did NOT side with me, so that's definitely not a given.
Posts: 14428 | Registered: Aug 2001
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I have the day off today (it's Prince Kuhio Day, a state holiday) so I tried again to call the toll free number for eDiets. I got a recorded message telling me to call 10-15-15-800 for a national directory assistance service in Nevada that costs $4.99 per call. I'm rather perplexed, but even more disgusted with eDiets. Hopefully stopping payments at the bank will work.
Posts: 2069 | Registered: May 2001
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With a cousin who works for a credit card company the best advise I can give anyone is to ALWAYS use your bank debit card like a credit card. When you use your bank card like a debit card you are not protected in the same manner credit card customers are. Always choose the option to sign for payments rather than using the ATM code to gain that protection.
Posts: 1214 | Registered: Aug 2005
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Good luck with this! Bob has good advice.
