posted
Amazon has just won me over as a customer for a very long time. I dropped my Kindle getting into my car this morning, and the screen (surprisingly not cracked) was unreadable.
They are sending me a replacement for free. Apparantly drops under three feet are covered under their warranty. I am just amazed by this. I was just calling hoping for ideas on fixing it, or with luck a discount on a replacement.
Posts: 3134 | Registered: Mar 2005
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A few days before school started this term I called Amazon because my textbooks I had ordered had not arrived. They said according to UPS they were delivered three days previously. I insisted that they had in fact not arrived and I was concerned because the school term was about to begin.
I had brand new textbooks two days later, before my class started.
Posts: 14428 | Registered: Aug 2001
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posted
The other day, it took me, literally, over 3 hours to place an order on Borders.com. Granted, I was able to do some other things while the wait went on, but if I hadn't had a giftcard specifically for them, I never would have waited. Amazon has never done that to me.
Posts: 12266 | Registered: Jul 2005
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posted
Huge Amazon fan here, for prices and convenience and because they have freaking everything and because they've long had a permission-marketing attitude that I wish other companies would emulate.
Not always happy with their occasional bonehead mistakes, such as dropping all the gay-themed books from search results, but they generally respond to criticism (eventually).
Posts: 7790 | Registered: Aug 2000
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Blayne Bradley
unregistered
posted
I'm fairly annoyed with shipping charges costing as much as the books.
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