To contact Customer Service please use the OSC Help Desk and select Hatrack River Store as the topic.
Frequently Asked Questions
1. When will my purchase be shipped?
- We try our best to ship all items within 2 buisness days. Signature items may take longer depending on availability. Personalized items can take up to six weeks before they are shipped.
2. How will my purchase be shipped?
- All items are shipped through the United States Postal Service.
3. What is your return policy?
- All items, with the exception of personalized items, can be returned within 30 days of receipt for a full refund of the purchase price (this does not include shipping and handling). All refunds will be issued through PayPal.
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