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Owned and operated by Orson Scott Card
Customer Service


To contact Customer Service please use the OSC Help Desk and select Hatrack River Store as the topic.


Frequently Asked Questions

1.   When will my purchase be shipped?

We try our best to ship all items within 2 buisness days. Signature items may take longer depending on availability. Personalized items can take up to six weeks before they are shipped.

2.   How will my purchase be shipped?

All items are shipped through the United States Postal Service.

3.   What is your return policy?

All items, with the exception of personalized items, can be returned within 30 days of receipt for a full refund of the purchase price (this does not include shipping and handling). All refunds will be issued through PayPal.

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