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Author Topic: Please help me this this survey?
DebbieKW
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After reading about some methods of advertising books, I became interested in finding out how effective these various methods of advertising really are. While some of these advertising methods are used by authors to maintain buyers, I'm currently only interested in the most effective ways to get people to buy your books in the first place. Thanks to everyone who takes the time to fill this out.

(Copy and paste these questions into your reply form, then write your reply after each question.)


For the following questions, please answer: Frequently, Sometimes, Rarely, or Never.

How frequently have you bought a FICTION book from an author that you're never bought a book from in the past because...

You looked for the book after you heard or read an interview with author:
1) on the radio?
2) on TV?
3) on an agent blog?
4) in an online magazine?
5) in a print magazine?
6) in the newspaper?

You saw an ad for the book:
7) on the radio?
8) on TV
9) on a non-bookstore website?
10) in a print magazine?
11) in a print book catalog?
12) in the newspaper?

13) You first read a book by the author at the library
14) A friend recommended the book
15) Read a book review about it (online)
16) Read a book review about it (print)
17) You bought it at an airport
18) Someone gave you a bookmark advertising it
19) You won a free book in a contest and decided to buy the next book
20) You saw the author at a convention and decided to buy their book

While in a brick-and-mortar bookstore, you bought the book because:
21) The bookstore employ recommended it
22) A self talker (small color ad attached to edge of bookshelf) pointed it out
23) The book was face out and the cover (or title) caught your attention
24) The book was spine-out, but the title caught your attention
25) The book was in a cardboard display stand and caught your attention
26) The book was at the front of store (or other prime placement not covered above) and caught your attention

While at an online bookstore:
27) The book was displayed as one you might like while you were checking out another book
28) You were searching for another book, but this book came up as a search result
29) You browsed through the books in a category and saw it

30) Name any other methods of advertising that have caused you to frequently or sometimes buy a book from an author you haven't bought from before.


Please answer the following questions: Yes or No.

Now, in regards to all the books you buy (both fiction and non-fiction), have you ever bought a book that you normally wouldn't have because:

31) You saw that the book was autographed by the author?
32) The author was present at bookstore for book signing?
33) You attended a book launch party?
34) You have a book club membership?
35) (Online) You were able to read the first chapter of the book and got hooked?


Thanks for taking the time to answer this survey!

[This message has been edited by DebbieKW (edited October 10, 2007).]


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DebbieKW
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I figured I ought to be the first person to answer this survey. You know, to set a good example.

How frequently have you bought a FICTION book from an author that you're never bought a book from in the past because...

You looked for the book after you heard or read an interview with author:
1) on the radio?
Frequently

2) on TV?
Never

3) on an agent blog?
Never, but I might in the future

4) in an online magazine?
Never

5) in a print magazine?
Never

6) in the newspaper?
Never

You heard or saw an ad for the book:
7) on the radio?
Never

8) on TV
Never

9) on a non-bookstore website?
Never

10) in a print magazine?
Never

11) in a print book catalog?
Frequently

12) in the newspaper?
Never

13) You first read a book by the author at the library
Sometimes

14) A friend recommended the book
Sometimes

15) Read a book review about it (online)
Rarely

16) Read a book review about it (print)
Never

17) You bought it at an airport
Never

18) Someone gave you a bookmark advertising it
Never

19) You won a free book in a contest and decided to buy the next book
Never

20) You saw the author at a convention and decided to buy their book
Never


While in a brick-and-mortar bookstore, you bought the book because:
21) The bookstore employ recommended it
Never

22) A self talker (small color ad attached to edge of bookshelf) pointed it out
Not that I'm aware of, though I have seen them.

23) The book was face out and the cover (or title) caught your attention
Frequently

24) The book was spine-out, but the title caught your attention
Frequently

25) The book was in a cardboard display stand and caught your attention
Never, though I definately do notice them.

26) The book was at the front of store (or other prime placement not covered above) and caught your attention
Never, though I definately do notice them.

While at an online bookstore:
27) The book was displayed as one you might like while you were checking out another book
Sometimes

28) You were searching for another book, but this book came up as a search result
Rarely

29) You browsed through the books in a category and saw it
Rarely

30) Name any other methods of advertising that have caused you to frequently or sometimes buy a book from an author you haven't bought from before.
As I created this survey, obviously I can't think of any other.

Please answer the following questions: Yes or No.

Now, in regards to all the books you buy (both fiction and non-fiction), have you ever bought a book that you normally wouldn't have because:

31) You saw that the book was autographed by the author?
No

32) The author was present at bookstore for book signing?
No

33) You attended a book launch party?
No

34) You have a book club membership?
No

35) (Online) You were able to read the first chapter of the book and got hooked?
Yup. Umph, that is, "Yes."


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darklight
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How frequently have you bought a FICTION book from an author that you're never bought a book from in the past because...

You looked for the book after you heard or read an interview with author:
1) on the radio?
Never

2) on TV?
Never

3) on an agent blog?
Never

4) in an online magazine?
Never

5) in a print magazine?
Never

6) in the newspaper?
Never

You heard or saw an ad for the book:
7) on the radio?
Never

8) on TV
Never

9) on a non-bookstore website?
Never

10) in a print magazine?
Never

11) in a print book catalog?
Never

12) in the newspaper?
Never

13) You first read a book by the author at the library
Frequently

14) A friend recommended the book
Sometimes

15) Read a book review about it (online)
Never

16) Read a book review about it (print)
Never

17) You bought it at an airport
Never

18) Someone gave you a bookmark advertising it
Never

19) You won a free book in a contest and decided to buy the next book
Never

20) You saw the author at a convention and decided to buy their book
Never


While in a brick-and-mortar bookstore, you bought the book because:
21) The bookstore employ recommended it
Never

22) A self talker (small color ad attached to edge of bookshelf) pointed it out
Never

23) The book was face out and the cover (or title) caught your attention
Sometimes

24) The book was spine-out, but the title caught your attention
Frequently

25) The book was in a cardboard display stand and caught your attention
Never

26) The book was at the front of store (or other prime placement not covered above) and caught your attention
Never

While at an online bookstore:
27) The book was displayed as one you might like while you were checking out another book
Sometimes

28) You were searching for another book, but this book came up as a search result
Sometimes

29) You browsed through the books in a category and saw it
Sometimes

30) Name any other methods of advertising that have caused you to frequently or sometimes buy a book from an author you haven't bought from before.
Can't think of any

Please answer the following questions: Yes or No.

Now, in regards to all the books you buy (both fiction and non-fiction), have you ever bought a book that you normally wouldn't have because:

31) You saw that the book was autographed by the author?
No

32) The author was present at bookstore for book signing?
No

33) You attended a book launch party?
No

34) You have a book club membership?
In the past, yes

35) (Online) You were able to read the first chapter of the book and got hooked?
No


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ChrisOwens
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For the following questions, please answer: Frequently, Sometimes, Rarely, or Never.

How frequently have you bought a FICTION book from an author that you're never bought a book from in the past because...

You looked for the book after you heard or read an interview with author:
1) on the radio?
Never.

2) on TV?
Never.

3) on an agent blog?
Never.

4) in an online magazine?
Never.

5) in a print magazine?
Never.

6) in the newspaper?
Never.

You saw an ad for the book:
7) on the radio?
Never (hard to see an ad on the radio,unless someone placed it there)

8) on TV
Never.

9) on a website?
Sometimes.

10) in a print magazine?
Never.

11) in a print book catalog?
Never.

12) in the newspaper?
Never.

13) You first read a book by the author at the library
Sometimes.

14) A friend recommended the book
Frequently.

15) Read a book review about it (online)
Sometimes.

16) Read a book review about it (print)
Rarely.

17) You bought it at an airport
Never.

18) Someone gave you a bookmark advertising it
Never.

19) You won a free book in a contest and decided to buy the next book
Never.

20) You saw the author at a convention and decided to buy their book
Never.

While in a brick-and-mortar bookstore:
21) The bookstore employ recommended it
Never.

22) A self talker (small color ad attached to edge of bookshelf) pointed it out
Never.

23) The book was face out and the cover (or title) caught your attention
Sometimes

24) The book was spine-out, but the title caught your attention
Sometimes

25) The book was in a cardboard display stand and caught your attention
Rarely

26) The book was at the front of store (or other prime placement not covered above) and caught your attention
Rarely

While at an online bookstore:
27) The book was displayed as one you might like while you were checking out another book
Rarely

28) You were searching for another book, but this book came up as a search result
Rarely

29) You browsed through the books in a category and saw it
Sometimes

30) Name any other methods of advertising that have caused you to frequently or sometimes buy a book from an author you haven't bought from before.
Other authors, such as Orson Scott Card, mentions them in a review and peaks my interest, and going to a store and reading the synopsis and the first few paragraph, it grabs me...

Please answer the following questions: Yes or No.

Now, in regards to all the books you buy (both fiction and non-fiction), have you ever bought a book that you normally wouldn't have because:

31) You saw that the book was autographed by the author?
No
32) The author was present at bookstore for book signing?
No
33) You attended a book launch party?
No
34) You have a book club membership?
No
35) (Online) You were able to read the first chapter of the book and got hooked?
No


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arriki
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You looked for the book after you heard or read an interview with author:
1) on the radio? sometimes
2) on TV? never
3) on an agent blog? never
4) in an online magazine? never
5) in a print magazine? rarely
6) in the newspaper? never
You saw an ad for the book:
7) on the radio? never
8) on TV never
9) on a non-bookstore website? never
10) in a print magazine? sometimes
11) in a print book catalog? sometimes
12) in the newspaper? never
13) You first read a book by the author at the library -- often
14) A friend recommended the book -- often
15) Read a book review about it (online) -- not a review, but a discussion here on Hatrack -- sometimes
16) Read a book review about it (print) rarely
17) You bought it at an airport -- sigh, never, don't get to fly anywhere these days
18) Someone gave you a bookmark advertising it -- never
19) You won a free book in a contest and decided to buy the next book -- never happened to me
20) You saw the author at a convention and decided to buy their book -- rarely
While in a brick-and-mortar bookstore, you bought the book because:
21) The bookstore employ recommended it -- sometimes
22) A self talker (small color ad attached to edge of bookshelf) pointed it out -- never
23) The book was face out and the cover (or title) caught your attention -- lots of times
24) The book was spine-out, but the title caught your attention -- often
25) The book was in a cardboard display stand and caught your attention -- rarely -- usually happens when I am familiat with the author as in I'm going to buy the new Robert Parker novel about Spenser as soon as I see it and it will be in one of those dumps by the door
26) The book was at the front of store (or other prime placement not covered above) and caught your attention -- sometimes
While at an online bookstore:
27) The book was displayed as one you might like while you were checking out another book -- very, very rarely
28) You were searching for another book, but this book came up as a search result -- never
29) You browsed through the books in a category and saw it -- rarely
30) Name any other methods of advertising that have caused you to frequently or sometimes buy a book from an author you haven't bought from before.

Please answer the following questions: Yes or No.
Now, in regards to all the books you buy (both fiction and non-fiction), have you ever bought a book that you normally wouldn't have because:
31) You saw that the book was autographed by the author? -- no
32) The author was present at bookstore for book signing? -- no
33) You attended a book launch party? -- no
34) You have a book club membership? -- yes
35) (Online) You were able to read the first chapter of the book and got hooked -- no

[This message has been edited by arriki (edited October 10, 2007).]


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JeanneT
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I wonder if you are acquainted with J. A. Konrath's blog on this subject? http://jakonrath.blogspot.com/2007/08/what-works.html

It has great information on novel marketing from a published author's point of view.

One second and I'll cut and paste your questions and answer them.

You looked for the book after you heard or read an interview with author:
1) on the radio? - Never
2) on TV? - NEVER
3) on an agent blog? - Sometimes
4) in an online magazine? - Rarely
5) in a print magazine? - Never
6) in the newspaper? - Never

You saw an ad for the book:
7) on the radio? - Never
8) on TV - Never
9) on a non-bookstore website? - Rarely
10) in a print magazine? - Never
11) in a print book catalog? - Never
12) in the newspaper? - Never

13) You first read a book by the author at the library - Rarely
14) A friend recommended the book - Frequently
15) Read a book review about it (online) - Sometimes
16) Read a book review about it (print) - Rarely
17) You bought it at an airport - Rarely
18) Someone gave you a bookmark advertising it - Never
19) You won a free book in a contest and decided to buy the next book - Never
20) You saw the author at a convention and decided to buy their book - Rarely

While in a brick-and-mortar bookstore, you bought the book because:
21) The bookstore employ recommended it - Never
22) A self talker (small color ad attached to edge of bookshelf) pointed it out - Rarely
23) The book was face out and the cover (or title) caught your attention - Sometimes
24) The book was spine-out, but the title caught your attention - Rarely
25) The book was in a cardboard display stand and caught your attention - Rarely
26) The book was at the front of store (or other prime placement not covered above) and caught your attention - Rarely

While at an online bookstore:
27) The book was displayed as one you might like while you were checking out another book - Occasionally
28) You were searching for another book, but this book came up as a search result - Occasionally
29) You browsed through the books in a category and saw it - Rarely

30) Name any other methods of advertising that have caused you to frequently or sometimes buy a book from an author you haven't bought from before.

I am most likely to buy a book now if I have read part of it (or all of previous books somewhere like Baen's Free Library) online.


Please answer the following questions: Yes or No.

Now, in regards to all the books you buy (both fiction and non-fiction), have you ever bought a book that you normally wouldn't have because:

31) You saw that the book was autographed by the author? - no
32) The author was present at bookstore for book signing? - yes
33) You attended a book launch party? - yes
34) You have a book club membership? - never
35) (Online) You were able to read the first chapter of the book and got hooked? - YES

[This message has been edited by JeanneT (edited October 10, 2007).]

[This message has been edited by JeanneT (edited October 10, 2007).]


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InarticulateBabbler
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You looked for the book after you heard or read an interview with author:
1) on the radio? No
2) on TV? No
3) on an agent blog? No
4) in an online magazine? No
5) in a print magazine? Rarely
6) in the newspaper? No

You saw[/heard ] an ad for the book:
7) on the radio? No
8) on TV No
9) on a non-bookstore website?No
10) in a print magazine? Rarely
11) in a print book catalog? No
12) in the newspaper? No

13) You first read a book by the author at the library No
14) A friend recommended the book Sometimes
15) Read a book review about it (online) Rarely
16) Read a book review about it (print) Rarely
17) You bought it at an airport No
18) Someone gave you a bookmark advertising it No
19) You won a free book in a contest and decided to buy the next book No
20) You saw the author at a convention and decided to buy their book No

While in a brick-and-mortar bookstore, you bought the book because:
21) The bookstore employ recommended it Never
22) A self talker (small color ad attached to edge of bookshelf) pointed it out No
23) The book was face out and the cover (or title) caught your attention Rarely
24) The book was spine-out, but the title caught your attention Rarely
25) The book was in a cardboard display stand and caught your attention Rarely
26) The book was at the front of store (or other prime placement not covered above) and caught your attention Rarely

While at an online bookstore:
27) The book was displayed as one you might like while you were checking out another book Rarely
28) You were searching for another book, but this book came up as a search result No
29) You browsed through the books in a category and saw it No

30) Name any other methods of advertising that have caused you to frequently or sometimes buy a book from an author you haven't bought from before. Sorry. Advestising methods rarely work.


Please answer the following questions: Yes or No.

Now, in regards to all the books you buy (both fiction and non-fiction), have you ever bought a book that you normally wouldn't have because:

31) You saw that the book was autographed by the author? No
32) The author was present at bookstore for book signing? No
33) You attended a book launch party? No
34) You have a book club membership? Yeah, I've been suckered into a few of those.(books I didn't order) But, not any more.
35) (Online) You were able to read the first chapter of the book and got hooked? Most often of the choices.


I decide if I want to read a book (by a new author) based on a number of things:
1)The Cover (I know, your not supposed to judge, but I've found the cheaper/cheesier covers are a reflection of the contents. Though, if I venture to pick it up, a closer inspection of the artwork won't make the decision, it only leads to):

2)The Hook (The actual Blurb on the back of book/ or inside of the dust jacket. If it strikes a chord it will lead me to):

3)The Excerpt (The sample they print in the front of paperbacks/ or the first page or three of a hardback. Then I can decide whether the prose meets my tastes or not.) This will lead to purchase or dismissal.

If a friend recommends a book, I will read it--ar at least part of it. If an author I like recommends a book, likewise, I'll check it out. Both of these are on the "Burn me once" method. If I like the book, I 'm apt to trust said friend's/author's recommendations. I found George R. R. Martin's recommendations reliable (agreeable with my tastes), but this is not true of Bernard Cornwell (the one book I read on his recommendation: "This is the greatest Civil War book I've ever read" was not the greatest anything. It wasn't atrocious, but it was slow moving and the action was stagnant.)

[This message has been edited by InarticulateBabbler (edited October 10, 2007).]


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wetwilly
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How frequently have you bought a FICTION book from an author that you're never bought a book from in the past because...

You looked for the book after you heard or read an interview with author:
1) on the radio? NEVER
2) on TV? NEVER
3) on an agent blog? NEVER
4) in an online magazine? NEVER
5) in a print magazine? NEVER
6) in the newspaper? NEVER

You saw an ad for the book:
7) on the radio? NEVER
8) on TV NEVER
9) on a non-bookstore website? SOMETIMES
10) in a print magazine? NEVER
11) in a print book catalog? NEVER
12) in the newspaper? RARELY

13) You first read a book by the author at the library SOMETIMES
14) A friend recommended the book SOMETIMES
15) Read a book review about it (online) SOMETIMES
16) Read a book review about it (print) RARELY
17) You bought it at an airport NEVER
18) Someone gave you a bookmark advertising it NEVER
19) You won a free book in a contest and decided to buy the next book NEVER
20) You saw the author at a convention and decided to buy their book NEVER

While in a brick-and-mortar bookstore, you bought the book because:
21) The bookstore employ recommended it RARELY
22) A self talker (small color ad attached to edge of bookshelf) pointed it out RARELY
23) The book was face out and the cover (or title) caught your attention FREQUENTLY
24) The book was spine-out, but the title caught your attention FREQUENTLY
25) The book was in a cardboard display stand and caught your attention SOMETIMES
26) The book was at the front of store (or other prime placement not covered above) and caught your attention FREQUENTLY

While at an online bookstore:
27) The book was displayed as one you might like while you were checking out another book RARELY
28) You were searching for another book, but this book came up as a search result NEVER
29) You browsed through the books in a category and saw it RARELY

30) Name any other methods of advertising that have caused you to frequently or sometimes buy a book from an author you haven't bought from before.


Please answer the following questions: Yes or No.

Now, in regards to all the books you buy (both fiction and non-fiction), have you ever bought a book that you normally wouldn't have because:

31) You saw that the book was autographed by the author? NO
32) The author was present at bookstore for book signing? NO
33) You attended a book launch party? NO
34) You have a book club membership? YES
35) (Online) You were able to read the first chapter of the book and got hooked? NO


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Pyre Dynasty
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How frequently have you bought a FICTION book from an author that you're never bought a book from in the past because...

You looked for the book after you heard or read an interview with author:
1) on the radio?
Sometimes
2) on TV?
Sometimes
3) on an agent blog?
Rarely
4) in an online magazine?
Never
5) in a print magazine?
Sometimes
6) in the newspaper?
Sometimes

You saw/heard an ad for the book:
7) on the radio?
rarely
8) on TV
sometimes
9) on a non-bookstore website?
sometimes
10) in a print magazine?
rarely
11) in a print book catalog?
sometimes
12) in the newspaper?
sometimes

13) You first read a book by the author at the library
frequently
14) A friend recommended the book
frequently
15) Read a book review about it (online)
frequently
16) Read a book review about it (print)
sometimes
17) You bought it at an airport
never
18) Someone gave you a bookmark advertising it
never
19) You won a free book in a contest and decided to buy the next book
rarely
20) You saw the author at a convention and decided to buy their book
sometimes

While in a brick-and-mortar bookstore, you bought the book because:
21) The bookstore employ recommended it
never
22) A self talker (small color ad attached to edge of bookshelf) pointed it out
sometimes
23) The book was face out and the cover (or title) caught your attention
frequently
24) The book was spine-out, but the title caught your attention
frequently
25) The book was in a cardboard display stand and caught your attention
sometimes
26) The book was at the front of store (or other prime placement not covered above) and caught your attention
sometimes

While at an online bookstore:
27) The book was displayed as one you might like while you were checking out another book
never
28) You were searching for another book, but this book came up as a search result
sometimes
29) You browsed through the books in a category and saw it
sometimes
30) Name any other methods of advertising that have caused you to frequently or sometimes buy a book from an author you haven't bought from before.


Please answer the following questions: Yes or No.

Now, in regards to all the books you buy (both fiction and non-fiction), have you ever bought a book that you normally wouldn't have because:

31) You saw that the book was autographed by the author?
yes
32) The author was present at bookstore for book signing?
yes
33) You attended a book launch party?
no
34) You have a book club membership?
no
35) (Online) You were able to read the first chapter of the book and got hooked?
yes!


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WouldBe
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You looked for the book after you heard or read an interview with author:
1) yes
2) yes
3) yes
4) no
5) no
6) no

You saw an ad for the book:
7) no
8) no
9) no
10) no
11) no
12) no

13) yes
14) yes
15) yes
16) yes
17) yes
18) no
19) no
20) no

While in a brick-and-mortar bookstore, you bought the book because:
21) no
22) no
23) no
24) yes
25) yes
26) yes

While at an online bookstore:
27) no
28) no
29) yes

30) Bookstore email with coupons (B&N)


Please answer the following questions: Yes or No.

Now, in regards to all the books you buy (both fiction and non-fiction), have you ever bought a book that you normally wouldn't have because:

31) yes
32) yes
33) no
34) no
35) no


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Marzo
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For the following questions, please answer: Frequently, Sometimes, Rarely, or Never.

How frequently have you bought a FICTION book from an author that you're never bought a book from in the past because...

You looked for the book after you heard or read an interview with author:
1) on the radio? Never
2) on TV? Never
3) on an agent blog? Never
4) in an online magazine? Never
5) in a print magazine? Sometimes
6) in the newspaper? Rarely

You saw an ad for the book:
7) on the radio? Never
8) on TV Never
9) on a non-bookstore website? Sometimes
10) in a print magazine? Sometimes
11) in a print book catalog? Never
12) in the newspaper? Never

13) You first read a book by the author at the library - Often
14) A friend recommended the book - Often
15) Read a book review about it (online) - Sometimes
16) Read a book review about it (print) - Sometimes
17) You bought it at an airport - Never
18) Someone gave you a bookmark advertising it - Never
19) You won a free book in a contest and decided to buy the next book - Never
20) You saw the author at a convention and decided to buy their book - Never

While in a brick-and-mortar bookstore, you bought the book because:
21) The bookstore employ recommended it - Never
22) A self talker (small color ad attached to edge of bookshelf) pointed it out - Never
23) The book was face out and the cover (or title) caught your attention - Often
24) The book was spine-out, but the title caught your attention - Sometimes
25) The book was in a cardboard display stand and caught your attention - Sometimes
26) The book was at the front of store (or other prime placement not covered above) and caught your attention - Often

While at an online bookstore:
27) The book was displayed as one you might like while you were checking out another book - Often
28) You were searching for another book, but this book came up as a search result - Sometimes
29) You browsed through the books in a category and saw it - Often

30) Name any other methods of advertising that have caused you to frequently or sometimes buy a book from an author you haven't bought from before.
If an author I enjoy has mentioned it, I'll usually take a peek.

Please answer the following questions: Yes or No.

Now, in regards to all the books you buy (both fiction and non-fiction), have you ever bought a book that you normally wouldn't have because:

31) You saw that the book was autographed by the author? No
32) The author was present at bookstore for book signing? No
33) You attended a book launch party? Yes
34) You have a book club membership? No
35) (Online) You were able to read the first chapter of the book and got hooked? Yes


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DebbieKW
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JeanneT wrote:
quote:
I wonder if you are acquainted with J. A. Konrath's blog on this subject?

Yes, I've read that post and many others on Konrath's blog, but I don't necessarily agree that Konrath's "success" methods will work for all people. For example, most authors seem to say that book signings do sell books, but they don't think there is enough profit in it to justify the time and expense. I couldn't take off on a book tour even if I wanted to because I currently have a farm that I run. I'm also not a very outgoing person and know from my experiences hand-selling my non-fiction book/CDs that traveling to horse fairs and conventions doesn't make me a profit. (It breaks about even if I count time involved.)

Also, Konrath's approaches tend to take a substantial amount of time away from writing the actual books. Yet, from talking with published fantasy writers and reading information on the web, it seems like the best bet for the author to sell books is (somewhat obviously) to write more good books as quickly as possible.

I was hoping to get a good idea of which of these many approaches I've read about work best for the time and money put into them. The information I've received so far is a big help (thanks everyone who has responded!), but I'll need something like 50-100 responses to even hope for a statistically accurate poll. More people, please help?


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