Uncle Orson Reviews Everything
May 18, 2017
First appeared in print in The Rhino Times
, Greensboro, NC.
King Arthur, Talking Black, Gift Audiobooks
King Arthur. A legend that grew out of a warrior (not a king) who rated exactly one mention of
his name in the meager history of the Middle Ages in Britain. When many British refugees fled
the Saxons and Danes and Irish raiders and settled in the ancient land of Armorica, there were so
many of them that the land was renamed Brittany.
As Brittany gradually became part of France (a process that isn't really complete even now), the
people began speaking a dialect of French alongside their Breton language. Early on in that
process, though, troubadours from Brittany began traveling around wherever they were welcome,
performing songs they made up or learned.
Those songs began to center around the great warrior Arthur, who quickly got transformed
into a king. He was surrounded by a bunch of other heroes and a few lovely ladies, most of
whom had Breton names but with more and more of a French tinge to them.
These Breton troubadours came into a French courtly tradition that already had a great hero,
Charlemagne, the first Holy Roman Emperor. But as king, he could hardly go out having
adventures, so a lot of the songs centered around one of his hero knights, Roland.
The Breton troubadours learned from that tradition -- and tried to top it. King Arthur was
centuries before Charlemagne. And he had so many great knights serving him on mighty quests
that he needed to seat them all at a Round Table and ...
Then one marvelous day, an English chap named Thomas Mallory collected a bunch of lore
about Arthur and his knights, shaped it into his own much-altered version in the English
language, and published it in England as the ancient history of the British Isles.
But the title wasn't in English. In those days, all the literate people in England spoke French, so
what Mallory published was La Morte d'Arthur. Because, then as now, French was cool,
English not so much.
It was one of the earliest books printed in England after William Claxton got his printing press
up and running and made it profitable to publish books in the vernacular. There's an advantage
to being one of the first books -- Morte d'Arthur caught on and became a permanent part of
English legend and literature.
Even though the Anglo-Saxon ancestors of the English language were the bad guys in the
Arthurian legends as told by Mallory, and even though the heroes were the Britons, whose on-island descendants, the Welsh and Cornish, had been a constant source of conflict for the English
from the start, it didn't matter. Just as the tragically fallen Indian hero Tecumseh was so
respected by his White American enemies that William Tecumseh Sherman was named for him,
the British hero Arthur was adopted as the founding hero of all kinds of English patriotic lore.
What is easy to forget is that except for the name Arthur, everything in the Arthurian
legendarium is completely fabricated. It was made up by guys like me, who kept embellishing
the same stories over and over until they took on a kind of reality in people's minds.
So here we are with yet another movie about King Arthur: King Arthur: Legend of the Sword.
Let's think back on all the important Arthur movies in my lifetime. It began with Disney's The
Sword in the Stone in 1963, when I was in sixth grade. Naturally, I got the book and read it, and
to my good fortune it was not a novelization, it was a perhaps-abridged version of the first
volume of T.H. White's wonderful satirical Arthurian saga, The Once and Future King.
I had no idea, however, that there were three more books -- a good thing, because I would have
read them, and those later volumes are dark dark dark. White pulls no punches and Merlin's
cuteness fades considerably.
I don't count Mark Twain's A Connecticut Yankee in King Arthur's Court or any of its
derivatives as being serious Arthurian storytelling. Nor do I count side-stories and romances
about Tristan and Isolde.
Camelot, the film adaptation of the stage musical, was very entertaining and delivered the
traditional story rather well, though they sang and danced rather more than I would have thought
the beleaguered Britons of the sixth or seventh century a.d. would have.
Also, I could never forgive them for the anachronism of saying that Lancelot came from France.
He came from Gaul. France and the French language didn't yet exist at the time the "real" King
Arthur was extant.
The next serious Arthurian movie I remember seeing was John Boorman's brilliant, dark, and
quirky Excalibur, with Nicol Williamson stealing the whole movie as Merlin. Too weird to be
a huge hit, it's still a cult classic. And it's way better than any Arthurian movie made since then.
Sean Connery was perfectly cast as King Arthur in First Knight, but unfortunately the
shallow, annoying script spent most of its time on the boring love story of Richard Gere as an
unconvincing Lancelot and Julia Ormond trapped as Guinevere. My disappointment grew
throughout the nearly incoherent film.
Clive Owen played Arthur in King Arthur (2004), starring Keira Knightley and Ioan
Gruffudd as the obvious people. It claimed to be more historically accurate than any of its
predecessors, though how that would be measured I can't begin to guess. All I know is that after
the first half hour I gave up counting the howlingly dumb errors and anachronisms.
By Hollywood standards it was probably "more accurate" because it defied expectations, making
Arthur a Roman and linking him to the usual not-Arthur people from history. But so many
culturally impossible things happened that nothing could conceal the bad research or the bad
With King Arthur: Legend of the Sword, which opened this past weekend, the writers gave up
on the whole Arthur legendarium except for a round table at the end with a one-quarter wedge
Instead of being born of adultery with the wife of the Duke of Cornwall, Arthur is a completely
legitimate child who is swept away, Moses-fashion, in a boat that drifts downstream from the
battle where his parents both died.
But he was not a baby. He was a child old enough to have fragmentary memories of his parents
and of their death scenes.
He is taken in by tavern wenches in Londinium and raised on the streets, though he also falls
in with a completely unexplained Asian-born Samurai-style teacher of hand-to-hand combat and
swordsmanship. This racial anachronism was surpassed by giving him an equally inexplicable
Black friend, Djimon Hounsou. I'm not complaining -- they are some of the best bits about this
This is all quite fun, even though it has nothing to do with anything that could have happened or
anything in the folklore. Why not? It's all lies anyway, so go for it, kids.
The problem for me was that somebody had read way too much cliche-ridden dark fantasy and so
the whole story is dominated by an evil mage named Mordred, who was able to defeat
Arthur's father even though he wielded the magic sword. The sword transformed the corpse of
Arthur's father into the stone from which the sword could not be pulled.
The new king, Arthur's uncle, Vortigern (Jude Law), searching for the true heir to the kingdom,
forces every male person in the kingdom to come take their turn at the sword. Of course Arthur
pulls it out, but the magic in the sword puts him down in a dead faint.
It was Vortigern's plan, of course, to identify Arthur and then kill him so that he could go on
ruling in Camelot. But Arthur is rescued, after some tedious scenery-chewing, by a female Mage
(Astrid Bergès-Frisbey) sent by Merlin (whom we never see).
It says something about the script that this Mage, who rarely speaks, steals the whole movie
from all the actors who talk and talk and talk.
The other best things in the movie are:
Charlie Hunnam, who is pretty compelling as Arthur and does a good job with all the
overacting that the script requires.
Aidan Gillen (Littlefinger in Game of Thrones) as somebody-or-other whose understated
acting came as a relief.
The extravagantly overblown sets designed under the supervision of Gemma Jackson. Only
magic or CGI could have made these impossibly tall stone structures stand without any kind of
buttressing. The decision seems to have been: Who cares if such a building could ever stand? It
looks really cool.
And you know what? They're exactly right. It looked cool.
The weak writing and overacting could have been overcome quite easily, if the storytelling had
been clear. But the writers seem to come from the "plunge right in" school of storytelling, as
well as the "we need a prologue to explain stuff, except we won't actually explain anything in it"
school of cheating the audience.
That's right, we plunge into barely-explained action with lots of swording and spellcasting and
stones-on-fire and imperial stormtroopers evil soldiers of Mordred never quite killing the right
people. There's also a sickening human sacrifice whose real purpose is never explained until
the last few minutes of the movie.
So here's what happens: We get a prologue in which nothing is made clear, and therefore nothing
is remotely interesting beyond the level of sheer spectacle. We are given nobody to care about
because we don't understand anybody's motives.
The movie finally gets a little bit interesting in a choppy montage of Arthur toughening up in
mean old Londinium (and my wife, sitting beside me, disagrees that this montage made anything
But then, as Arthur learns gradually to get control over the magical sword, he keeps having
flashbacks to the scenes we saw in the prologue, and guess what! In the prologue there were key
elements that we were not shown until the much-later flashbacks.
So here's the artistic failure of this movie: Prologues stink. It's really hard to make them
worthwhile. The only value they have is if they make later things clear.
But when nothing is clear until the flashbacks, why in the world did they waste our time on the
prologue? If the movie had begun with scenes of Arthur learning his swordplay and combat
skills in Londinium until he's captured and taken to pull the sword from the stone, we would
have had somebody to care about right from the start -- and the movie would have begun just
about where Arthur's story begins, with the sword-pulling.
The flashbacks could then have told us all we needed to know about the past, but we'd be
discovering things right along with Arthur himself. This is the simplest and, in almost every
case, best way for stories to unfold, both on screen and in books.
Instead, they took a pretty good generic fantasy story and made it needlessly tedious and
I won't enumerate all the opportunities they missed. They had Jude Law, for heaven's sake, and
they completely wasted him, just as they wasted Eric Bana as Arthur's dad.
And they did the typical pointless Hollywood-movie dance of making the hero really-really-really-really reluctant to be a hero. That's right, this Arthur actually throws the sword away.
Then it's forced back into his hands by the Lady of the Lake, so we get both versions of how
Arthur got the sword. Yee-haw.
But Arthur knows that he's been chosen. He now remembers his father using the sword before he
died. He knows that only this sword can defeat the evil mage Mordred and that nobody but him
can wield it.
He also knows that he is a superb swordsman who defeated all comers back in Londinium before
he got the magic sword, but now he can use it to defeat enemies that he never even touches.
What kind of lily-livered slacker refuses to step up and do the job that must be done for the
good of all? He's as bad as the wimpy grownup Peter Pan in Hook, who just couldn't bring
himself to kill Hook even though he beat him in a fair fight and Hook threatened to come back
and destroy Peter's children as long as he lived.
Come on, Hollywood writers. This business about reluctant heroes is pure crap. The hero is the
guy who steps up. Every now and then, a Dead Pool is fun. But the hero is the guy who takes
It's Gene Hackman saying to Keanu Reeves in The Replacements, "Winners always want the
ball when the game is on the line."
That's the truth, and the wimpy "hero" who throws away the magic sword because using it is
hard is contemptible. Rocky ran up those Philadelphia steps and drank all those raw eggs
because heroes do what it takes. Every child wants parents who do what it takes. Every nation
depends on heroes who do what it takes.
This myth of the reluctant hero is bogus, it's destructive, and it wrecks or at least wastes
precious time in movie after movie. Come on, don't you just groan when the hero goes through
his tedious "Oh, not me, don't choose me" routine? Don't you want to pull out your phone and
play some videogame until the story gets back to something believable?
After Frodo said, "I'll take the ring, though I do not know the way," he refused all opportunities
to free himself from the burden. Having taken on the responsibility, he carried it out as far as he
could. Get it? That's what heroes do. They put the responsibility on their own shoulders when
they realize that nobody else can do the job and yet the job must be done.
Here's another reason why this was a bad movie: It wasn't about the "real" King Arthur.
This movie makes as much sense as filming a Tarzan movie without Jane, the apes, or the
jungle. You put "Arthur" in the title and dress people in armor, and the audience comes
expecting the story to have something to do with Arthurian legend. However fake its origins
might have been, it's the legend now.
Instead, what King Arthur: Legend of the Sword actually became is a pretty decent Robin Hood
movie. If you think of Arthur as Robin Hood, Vortigern as the Sheriff of Nottingham, and
Mordred as wicked King John, with the Mage as a kind of sexless Maid Marian and the other
guys as Robin's merry men, and this is a way better Robin Hood movie than either Kevin
Costner's Robin Hood: Prince of Thieves or Russell Crowe's Robin Hood.
So is King Arthur: Legend of the Sword worth seeing?
If you want a couple of hours at the movies with some nifty stuff on the screen and a decent story
that has nothing to do with the source material, and you are willing to put up with bad writing
and bad storytelling (and many of us are willing to do that, or the whole DaVinci Code thing and
Shades of Grey thing wouldn't have made so much money), then sure, go see Legend of the
But here's a better plan. Stay home and play Ticket to Ride, or watch a DVD of a good movie,
or read a book aloud to your kids or your spouse, or take a walk around the neighborhood with
people you love, talking about things you care about.
Or if you haven't yet seen Guardians of the Galaxy 2, then go see that.
John McWhorter's new book Talking Back, Talking Black: Truths About America's Lingua
Franca returns McWhorter to his roots as a public figure. A serious linguist working in creoles
and pidgins, he first came to prominence when he refuted some of the extravagant claims about
Ebonics in Oakland, California, in the 1990s. Now he tackles the whole issue of how American
Is Black speech just bad or broken standard American English? No. It's a genuine dialect, with
complex grammatical devices that standard American English doesn't have -- as well as
simplifications, which are already the hallmark of English.
Black speech is also an accent, so that even when reading or narrating something written in
standard American English, we can tell when the speaker is Black with nearly perfect accuracy.
Not all Black Americans speak with a "Blaccent" (McWhorter's word), but excluding immigrants
from Africa, about 99% do -- or at least know how to switch it on at need.
White Americans are learning not only the Blaccent but also some of the grammar of Black
English, and it shows up in places like this text message joke:
Text: "We can't leave things like this. Can't we try again to love each other like we used to?"
Reply: "Who dis?"
There is no implication that either party is Black. But the Blaccent pronunciation "dis" for "this"
is perfect for texting, because a single "d" replaces "th" and because in Black grammar, "Who is
this" is shortened by leaving out the copula (the "to be" verb). Thus, "Who dis?"
Most Whites of the rap music generation have adopted enough Black English to not only
understand that sentence, but also to say or write it without any sense that they were getting
"racial." It's just part of young informal American English now.
McWhorter spends a bit of time explaining the Black English usage of "ass" and "damn." Take,
for instance, "I'm going to fire his ass." Nobody thinks for a moment that only a particular part of
the person's anatomy will be fired. In all such usages, "his/her/their/our/my/your ass" is a
compound pronoun that includes a strong dismissive meaning: It is meant to demean the person
The stress makes a difference. Jimmy Carter, about what he'd do if Ted Kennedy ran
against him in 1980, famously said: "I'll whip his ass." As a White man, Carter stressed "ass."
"I'll whip his ass." But in Black English, it would be "I'll whip his ass," with "his ass" serving as
a disdainful version of the pronoun "him."
"Damn" does the same job, but is even more contemptuous: "Why's she complaining about the
low attendance? She didn't even come her damn self." Standard English would use "own" in
that sentence: "She didn't even come her own damn self." The "damn" would just be a cuss word
instead of a grammatical word.
This is a great book, and considering how much the two dialects (standard American and Black
English) are interpenetrating, and yet how much they serve as markers and boundaries, I think it's
important reading for both Blacks and Whites.
Blacks need to read it so they recognize that when they "talk Black" among themselves, they
aren't speaking bad English, they're using the valid dialect that marks them as insiders in their
Yes, for purposes of career advancement in many fields, it's useful to also learn how to use
standard American English, just as immigrants benefit from learning it. But American Blacks
should no more abandon, suppress, or demean Black English or the accompanying Blaccent
than immigrants from other lands need to forget or hide from the native language of their
Of all Americans, White Southerners should understand this. The various southern accents (from
the Appalachian twang to the tidewater drawl) all sound stupid to outsiders, so that many or most
southerners regard it as part of their education to learn to speak so that nobody even suspects
they're from the South.
But, as I learned from a Southern girl I knew in college, "The minute I get home to where people
talk right, I drop right back into my native speech." In American life, in order to get ahead and
get along, it's valuable to be multilingual -- which includes learning how to use different
accents and dialects accurately and fluently.
McWhorter shows how the diglossia of American Blacks is a complete answer to the frequent
comment: "Well, you couldn't talk that way in a job interview." Blacks don't need to be told
that, says McWhorter -- they already know.
American Blacks engage in code-switching all the time. Most Blacks with jobs work in places
where there are few (if any) other Blacks. They immediately learn to put on their Standard
American speech when they get to work and use it throughout the day.
They almost certainly keep their Blaccent, so their White co-workers think they're hearing "Black
Dialect." They're not -- and the proof is, they understand every word their Black co-workers are
Because the purpose of speech is usually to communicate, Blacks aren't going to switch into
genuine Black Dialect among a bunch of White people who will not -- who cannot --
understand large sections of it.
That would be like me speaking to a group of Americans and suddenly switching into Portuguese
to make a point that's nowhere near as funny in English. Since nobody is likely to speak
Portuguese, having not lived in Brazil for a few years as I did, what would be the point of
switching to a language that my audience doesn't understand?
Code-switching is a part of the lives of American Blacks, and they don't need White people to
tell them about it. What they need is a chance to unwind every day among people who speak the
same native language.
If White people wonder why Blacks segregate themselves residentially or, on high school and
college campuses, at the cafeteria table, part of the reason may be the simple comfort and rest of
being among speakers of their native language.
I know the feeling well. For several months on my mission in Brazil, my companion was a
native Brazilian. Things worked out very well for me and Claudio, in large measure because,
among the American missionaries, I was one of the most fluent in Portuguese. Claudio and I
communicated well -- and my Portuguese certainly improved.
But when we were among Americans, it was almost painful for me not to lapse into English, like
water flowing to the lowest point. Yet when I did, it had the effect of excluding Claudio. So it
was my job not to code-switch, but rather to help him be comfortable among the other
Americans by maintaining Portuguese throughout the conversation.
There was, literally, no time when I could speak English without being rude to my Brazilian
companion. Let me tell you: The only thing more exhausting than code-switching is not being
free to code-switch!
Another aspect of the Blaccent that many people believe in is that Black males talk in a lower
pitch than White males. There are times when this is true, or truish. But I've also seen the
I remember the time that I and a professor from Appalachian State were walking along a street
near the railroad station in downtown Washington DC, and a big Black dude in the uniform of
the homeless accosted us.
I say accosted because, when you're that big, regardless of race, and you walk up to strangers and
ask them for money, there can't help but be a hint of a threat about it.
However, this guy knew his game, and so he bent his shoulders a little and talked to us in an
exaggerated Blaccent that was very, very high-pitched and whiny. I immediately recognized
it as a version of the Stepin Fetchit subservient Black speech that owed more to minstrel shows
from the slavery era than the Blaccent that Blacks use among themselves.
He exaggerated his Blackitude by using a very high pitch, not a Luther Vandross baritone.
(Though Vandross is also gorgeous in his tenor range; remind yourself by listening to
Superstar/Until You Come Back to Me.)
So I politely explained to the beggar that I was going to give him what he was asking for, but I
asked him if we could both keep our dignity by speaking to each other man to man. "I'm
sure the way you're talking right now works with a lot of White guys," I said, "but I'd rather give
this money to you than to this character you're playing."
He laughed and immediately began to speak in Standard American English with an ordinary
Blaccent -- and in a normal speaking pitch. I gave him ten bucks or so (I don't remember the
amount, but it was more than he asked for) and thanked him. He thanked me back and walked
away with a fairly jaunty gait, rather than the cringing way he had walked toward us.
Anybody who thinks that Blacks speak "broken" English doesn't know what broken language
sounds like. Blacks in America have more control over their grammars and accents as they
switch from code to code than any but a handful of American Whites.
Hispanics, by the way, do similar things, especially second-generation Hispanic-Americans, but
the fundamental difference is this: Nobody thinks Spanish is "broken English." It's another
language with a history as old as our own.
The effort to elevate Ebonics to a level parallel with Spanish or other languages-of-origin is
perfectly understandable, though it's also completely wrong. Black English is not based on
African, particularly Bantu, grammars or vocabulary. It is based on English as it was bent to
accommodate their ancestors' inability to produce some of the sounds of English.
Far from being a broken language, what Blacks speak now is a powerful dialect of American
English. You can't learn it from the criminal street dialect of Blacks in crime shows, largely
because most of that is criminal argot rather than Black speech, and it's mostly based on other
crime shows rather than actual Black Dialect.
Nor are we hearing authentic full-on Black English when we listen to comedy performances by
most Black comics. They emphasize the accent, but only rarely drop into the actual dialect.
So even as more and more Whites learn to imitate some intonations and vocabulary of television
and comedian Black dialect, it would be wise for us to remember that as White people, we will
never hear full-on Black Dialect often and deeply enough for us to learn it.
This is not because Blacks are trying to exclude us; quite the opposite, they are trying to
include us by modifying their speech quite deliberately so as not to say things in ways that
they know we could not possibly understand. They're being polite to the person who doesn't
speak the language.
Talking Back, Talking Black: Truths About America's Lingua Franca by John McWhorter is
available as a cheap hardcover ($10.81 new on Amazon) and as a Kindle ebook ($10.27). An
audiobook would have been very helpful, so that we could hear McWhorter switch into and out
of Black dialect -- but alas, we only have the text version so far.
When it's time for my study group to get copies of the next book we're going to use as a starting
point for discussion, my habit for years has been to get copies for everyone in their preferred
format. For nine of them, that's a book printed on paper. For five of them, it's an ebook. And
for seven of us, it's an audiobook.
My custom has been to simply buy a gift copy of each audiobook for the other six who prefer to
read that way. For years, this has been a very simple, automated task on Audible.com. There
was a button you push to give the book as a gift. You plug in the recipient's email address, pay
for the book, and it's done.
I've also been doing this for students in my college class on the Fiction of Tolkien and Lewis.
Because I wanted them to experience the poems and songs in Lord of the Rings, I would buy
them all copies of the three audiobook volumes and they were expected to arrive on the first day
of class having recently listened to the novel, in order, without skipping or skimming the poems
Now I don't know what I'll do, because Audible.com has stopped allowing customers to buy
individual books as a gift.
Here's what I was told, when I asked what had happened to the gift-book option: Because
Audible.com sold a lot more gift memberships than individual gift books, they canceled the
I will admit right now that my response was completely selfish. Why should I care that
Audible.com has a fabulously successful gift-membership program? I never used it, never gave a
gift membership, so that's like telling me at the grocery store that because they sell so many
raisins, they've stopped selling my favorite brand and flavor of yogurt.
What in the world do they have to do with each other?
Giving someone a gift membership is so lovely. The recipient gets to choose his or her own
books. There's so much more liberty. Very thoughtful. Just like giving a gift certificate or gift
card, which is very much like giving money, except that you have to spend it at Audible.com.
But I wasn't giving anybody a gift. I was giving them a particular book, for a particular
event, an event that had a deadline, and for which no other book would be an adequate substitute.
My students had to have Lord of the Rings and listen to it before the first day of class. My
fellow study group members needed to have the book we were going to discuss, in plenty of time
to listen to it before we met. So the "freedom" of gift membership would have been wasted.
In fact, it would be counterproductive. With the gift book, they used to get an email that said,
basically, click here and your book will download, save itself on your computer, link itself in
with iTunes, so you can then listen to it on the computer or on your .mp3 player.
Done and done. There was no reason to dither because There. It. Was.
With a three-month gift membership, my students could also download all three volumes of Lord
of the Rings. Why can't I just do that?
Because they're students. They'll forget. And when they remember, they have to go through all
the rigmarole of membership and then find the right books.
Lord of the Rings should be easy enough, right? Except that there's also a three-volume
dramatization that is easy to mistake for the straight reading of the text. If they download
the wrong version, they will not have the experience I need them to share.
And my fellow study group members are very busy. They can easily put that gift membership
aside, forget they're supposed to do something, then forget what the book title is. That's what I'd
Besides, I'm not giving these guys the books because they can't pay for them -- they all can. I'm
giving them these books because (a) I chose the book, so if they think it sucks I don't want them
to have paid for it and (b) I want to know they have the book without any further messing
I want that to happen because that's what I'd need, so I could read the book in the most
convenient way, and so I didn't have to rely on my performing a series of actions by a deadline.
I'm not good at that.
So Audible.com's decision is directly inimical to the way they trained me to get audiobooks for
my students and for my friends.
But it's their business, and they can do what they want. They can lose me as a customer if they
want -- which they partly did, because that's hundreds of dollars a year they won't get from
me because they no longer offer the individual gift-book option.
This is not the reason I'm complaining about this, however. I'm complaining because: What are
I don't mean to get personal here, but they already had the website design with the fully
automated system of accepting purchases of gift audiobooks and then generating the email that
notifies the recipient of the gift.
Then, whenever the recipient clicked, the fully-automated system of downloading the book was
At no point was human intervention required. It wasn't even like Amazon.com, where somebody
has to physically put the book into a box and ship it out. Everything is digital. Everything was
So when they discontinued the gift-book program, they didn't get to lay somebody off and save
themselves the cost of their salary. The system was fully designed and functional. Killing it
saved them no money whatsoever. And it cost them all the money that they made from selling
What if it's only me and, like, three other guys who are regularly sending out gift books? I don't
mind if the people at Audible (or their bosses at Amazon) have a meeting and say, "Well, that's
sure a disappointment."
Being disappointed is not a reason to discontinue a completely automatic system that earns
you a few bucks and doesn't cost you anything.
If you run Barnes & Noble and you have eight stores that are losing money, it might make sense
to close them so that you don't have to pay those employees or that lease or the cost of stocking a
whole bunch of books. Closing the store can help your bottom line even if the customers of that
store are bitterly disappointed.
That's business. Sometimes you disappoint customers because serving them is losing you
But when the service costs you nothing and even makes a few bucks, what possible reason is
there for stopping it?
Here's my guess. Some bureaucrat from Amazon.com came in, after Amazon bought Audible,
and did an "analysis" of how Audible.com was doing business. Since Audible.com was doing
fine, all they could report back to the big bosses was the comparative stuff, not the absolute stuff.
"Gift books make way, way less than gift memberships, so clearly the customers prefer the gift
membership model, so let's cancel the gift book program."
This is the kind of stupendously stupid thinking that destroyed Crown Books. They looked at
bookstore sales and noticed that bestsellers made way more money than all the other books
combined. They thought: Why take up all this expensive display space to shelve books that sell
one copy for every two hundred copies of the bestsellers? We'll do a bestsellers-only store!
What happened? Customers learned that if the only thing they wanted was a bestseller, Crown
would have it. And if they wanted anything else, they'd have to find a real bookstore. If they
wanted to browse and maybe find something new and different to read, again: Find a real
bookstore. And now you don't see Crown Books anywhere, do you?
But it's more complicated than that. Because what's really going on is this: When I give my
students a gift book, Audible.com has their email addresses, so it can send them promotions; but
those students' only experience with Audible was click, download, got the book, done.
With a three-month gift membership, the recipient wanders around Audible.com, getting a
much greater sense of what's available. Then, when Audible.com offers them a chance to renew
that gift membership at a special low rate, they're much more likely to do it.
In other words, gift books don't do nearly as well at generating repeat business from new
customers as gift memberships do.
Then there's the gym membership analogy. Gyms make all their profits from the people who
buy gym memberships and then never come back after a couple of visits in January. They
paid for a whole year, but the gym only has to maintain enough exercise equipment for the
thirteen percent of members who actually keep using the gym year-round. (I made that
percentage up. I think my guess is kind of high.)
So at the Audible.com executive meeting, dominated by those Amazon.com execs, the gym
membership concept is probably part of their thinking.
Except that it's an absurd analogy.
Unlike Amazon, which has to have physical books in stock (except for Kindle ebook sales),
Audible.com doesn't have to have any more space for a bestseller than for a one-sale-a-year
The people who get gift memberships on Audible and never use them -- well, that's what the gift-certificate game is all about. You make so much money from the unused gifts.
When it's a gift book, though, and the recipient clicks and downloads, then that book was actually
taken from the shelves.
Except it's still there! Downloading the digital audiobook does not deplete your stock at all!
Here's where the expense comes in: When the gift book is sold, Audible.com has to pay the
publisher of the audiobook -- and, indirectly, the author -- their absurdly small share of the
income from that book sale.
There are no royalties and fees to pay for gift memberships that never lead to any book
downloads, but the gift books are far more likely to generate an actual download, which requires
Audible.com to pay some of that lovely gift money to the people who did the recording, the
editing, the acting, and -- hard to believe this -- the actual writing of the book.
Audible.com would rather make clean money from unused gift memberships than all that
complicated shared money from gift books that get downloaded.
So no, I'm not going to buy three-month gift memberships for my students so they can download
the three volumes of Lord of the Rings from Audible.com. I'll simply read the poems and sing
the songs myself in class. I'll make them recite them and sing them, too. They'll work from
Just as the members of my study group who preferred audiobooks are getting physical books
instead. That's money that Audible.com won't get now.
It won't bankrupt them to lose that portion of my business. And I'm certainly not going try to
punish them by no longer buying and downloading the many dozens of books I buy from them
each year. Audible.com still offers a great service.
But my former level of gift-book buying represents income they won't get at all because they
won't let me. They made their choice.
Their "business" decision was, as far as I can tell, unnecessary, costly, and stupidifically
stuporastic. American business!