posted
Possibly. Having worked in a call center, though, I would consider the likelihood of it being stolen from there to be no lower than the probability of it being stolen online.
If you are confident in the site you're dealing with, online ordering is almost always very secure. Its when people enter the flow that more theft starts to happen.
Posts: 15770 | Registered: Dec 2001
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posted
Put two movies into the office outgoing mail on Monday. The mail gets picked up after 5:30 pm. By 11:00 am Tuesday, I had 2 emails from Netflix acknowledging receipt of those movies, and by 4:00 I had 2 more warning of 2 new shipments. Today (Wednesday) I have 2 envelopes in my mailbox.
posted
Blockbuster Online has to be paid for online. They have a similar in-store service.
I tried them for six weeks, and was distinctly unimpressed. And the in-store coupons would be great -- if they actually HAD anything I wanted to rent at either of the two stores close to me. Posts: 32919 | Registered: Mar 2003
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I guess it's time to conquer my fear of giving out information online. I neeeeeed movies. I'm dying to see "Saving Private Ryan" and "We Were Soldiers."
Posts: 925 | Registered: Nov 2004
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posted
I have a question. When you first sign up for Netflix, is there a certain amount of time you have to sign up for? Or can you have it for one month and cancel it? (I'm not going to do that, of course. Just curious.)
Posts: 925 | Registered: Nov 2004
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posted
You can quit Netflix at any time. The first month should be free. Or is it the first two weeks?
Posts: 1664 | Registered: Apr 2004
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posted
Usually it's two weeks but periodically they offer a "refer-a-friend" deal where the friend gets a month free. I'll make sure to post next time I get one of those.
Posts: 4515 | Registered: Jul 2004
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posted
I'm cancelling Netflix as soon as I'm done with the Firefly series.
They have become incapable of shipping me a movie the day they get mine back, and their replies to my emails are all cut-and-paste jobs. It's like having a conversation with one of those AI programs that looks for certain words in what you type.
I even upgraded to the five-at-a-time program to try to improve things, but it really hasn't.
I'll go back to them eventually, because I do love their selection so, but for right now, it's just not worth what I'm paying.
Posts: 1894 | Registered: Aug 2000
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posted
Not to ask an obvious question, but I corrected my problem by making sure the bar code showed through the window on the back of the envelope.
At least, I started doing that and they stopped taking so long to send them back out. Maybe it was just a coincidence.
Posts: 26077 | Registered: Mar 2000
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posted
They're getting them back. And then, when the new movie takes the old movie's spot, in the shipping date field, it reads "Shipping tommorow." They're just taking their sweet time.
Posts: 1894 | Registered: Aug 2000
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posted
That's probably a problem with the postal service. I don't know where you are, but in our area, routes were just re-organized, so we get our mail later, plus they've cut some of the pickups. If that's going on at the distribution center near you, there's not much they can do about it.
Posts: 21182 | Registered: Sep 2004
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posted
So you mean that before, there might have been another pickup at Netflix later in the day that allowed them to send me a return movie the same day, and now that's gone?
If that's the case, why don't they tell me that when I email them about my concerns, instead of denying that it's happening, as they are currently doing?
Posts: 1894 | Registered: Aug 2000
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posted
Because your concern isn't in the script? I don't know. Maybe they've had to cut workers, and it's taking more time to process things/ get them to the post office. I would call them, if you can find a number, and keep insisting to speak to someone higher up until you get your answer.
Posts: 21182 | Registered: Sep 2004
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posted
To clarify, think of this scenario: last pickup at PO is now 3, mail for the day doesn't get completed until 4. Or doesn't get delivered until 3:30, or even 5, which is what is happening around here. You just don't know how much of it is under their control.
Posts: 21182 | Registered: Sep 2004
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posted
I tend to get very fast mail service (I guess when there aren't many people who live here, everything comes faster) and I think that's why I get fast Netflix service. I've never had the problems you guys have mentioned, and I've never had problems with shipping from anyone else getting here quickly.
(except mission calls, but that's a different issue entirely. )
Posts: 8504 | Registered: Aug 1999
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posted
If it makes any difference, I'm near the Santa Ana ship center. Anybody else having problems with that ship center?
Posts: 1894 | Registered: Aug 2000
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posted
I'm nowhere near that ship center and I noticed the same exact problem. When we first joined, all our movies were shipped on the day they received our returns, now it will say "Shipping tomorrow." Last week, we returned three movies on three separate days and they shipped the next three all on the same day. And the last one got here first.
Posts: 9871 | Registered: Aug 2001
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posted
What's interesting is that my Netflix service has drastically improved in the last 2-4 weeks. Not only have I been getting great turnaround, I also got at least one (and it might have been two) email confirming receipt of a movie on the promised date. And the predicted dates are now a day after shipping, instead of two -- and usually hitting that target.
My ship center *goes to check envelope and laughs* is the Santa Ana one as well.
I recommend an email or phone call to them. Maybe you'll get whatever magical upgrade I seem to have gotten -- which coincided with me being disgusted with how long certain discs took, contemplating finding a different service . . . and not having had a chance to do anything about it before things suddenly improved. Maybe I was sending out vibes. Posts: 32919 | Registered: Mar 2003
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quote: The lawsuit alleges that Netflix failed to provide "unlimited" DVD rentals and "one day delivery" as promised in its marketing materials. Netflix has denied any wrongdoing or liability. The parties have reached a settlement that they believe is in the best interests of the company and its subscribers.
posted
I think they'll automatically downgrade you. I think you pay the same fee and they just give you one more for a month.
Posts: 21182 | Registered: Sep 2004
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quote:After the benefit period ends, the new or upgraded level of service will continue automatically (following an email reminder) and you will be billed accordingly, unless you cancel or modify your subscription. You can cancel or modify your subscription at any time.
posted
Seriously? That's annoying. Well, we'll just mark it on the calendar. It's not like we were going to waste our efforts and money suing Netflix anyway, we might as well get in on it.
Posts: 21182 | Registered: Sep 2004
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posted
I've never had a problem with netflix. I've been using it since Rentanime was worse and went all porn right before I left. Also, watching episodes of the X Files never gets old.
Posts: 31 | Registered: Nov 2005
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posted
On a side note, Yu Yu Hakusho dvds are cursed every place I try and rent them screws up the dvds somehow.
Posts: 31 | Registered: Nov 2005
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posted
I don't get why this guy thinks he has a case, to be honest. I have never in the four years I've been a Netflix subscriber seen anything that promised next-day delivery. And given that delivery is reliant upon USPS doing *their* job in a timely manner which of course has been an issue recently and frequently, it would be rather stupid of Netflix to promise a service that they couldn't absolutely control anyway.
In reading the Settlement Agreement ("SA"), I discovered a few things. First was already quoted above, if the settlement goes through, anyone who opted into the class gets automatically upgraded to the next level of service but we don't get billed for the upgrade until the second month. Now, there was a statement in the SA that Netflix is required to send emails to everyone 7-10 days before the next billing cycle to remind us that our free upgrade is almost over. What isn't mentioned anywhere is whether Netflix is blocked from raising prices at any time or for a certain length of time. So what costs 17.99 now (3-at-a-time unlimited) could easily be jumped to 23.99 as a direct result of this case.
Oh, and speaking of money... Chavez - the class rep - is awarded 2 grand automatically in the SA. And Netflix "agrees not to dispute legal fees" which are listed in the approximate vicinity of two and a half MILLION dollars. Needless to say, I choked on that number.
If 5% or more of the eligible class members opt out of the class, then the SA is invalidated and the Class is decertified. I don't know if that means the case proceeds as a single plaintiff or if it's completely thrown out. I didn't get a chance to talk to the attorney in the office who is also a Netflix member and would have also received the SA and opt-in information.
I'm leaning toward opt-out. Having one more movie available at a time isn't going to make me watch more movies. I'm already watching 20-25 discs a month from them. And the budget is tight enough that the extra 6 bucks to move up to the 4 unlimited level is a luxury I really can't justify. I'm considering dropping to the 2 unlimited as it is.
Posts: 4515 | Registered: Jul 2004
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posted
Yeah, cases like this are destructive, I think. We got a notice that one was held against Lowe's for people with Lowe's cards. It happened to cover the time when we had the investment house and used a Lowe's card for some of the materials.
Anyway, the settlement agreement gave Lowe's card holders (at thetime it was filed) five dollars off a purchce of $15.00 or more (if paid for by the Lowe's credit card). We rolled our eyes, because a few thousand people might get $5.00 off something they may not have bought anyway, but the attorneys would have gotten millions. I know that SOME class action law suits are not like that, but these two just seem like a ... racket.
Posts: 9293 | Registered: Aug 2000
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posted
I have had that problem with Netflix. I am glad that suit happened, not because I'll take advantage of the upgrade (I won't), but because it may get Netflix to stop. delaying. my. dvds. The warehouse is one zip code over, and it has taken up to a week for them to acknowledge recieving one and send out the next one. It's horrendously annoying. I hope that this lawsuit means that changes.
Posts: 26077 | Registered: Mar 2000
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posted
I guess I'm spoiled by them... I average 2-3 days from when my mailman picks up a movie from my house (in my town they'll collect outgoing while they deliver new stuff, which I think is completely awesome!) to when the replacement arrives. I have noticed that I often do NOT get the confirming emails saying that they've received or shipped a movie until after the replacement has already arrived, if at all. One recent disc took a full week, but when it got to my house it had obviously been opened by someone else because the tearaway flap was scotch-taped back in place.
I had also noticed a while ago that Netflix was sending out "when did you get this movie" survey emails, but realized in the last couple nights (in fact, when the scotch-taped disc arrived) that I hadn't been seeing that anymore. I'm sure that those were caused by the litigation, perhaps as a form of pretrial discovery.
Posts: 4515 | Registered: Jul 2004
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quote:The warehouse is one zip code over, and it has taken up to a week for them to acknowledge recieving one and send out the next one.
That is so annoying, we used the same distribution center and didn't have a problem once except for one DVD that we sent in and had to report lost in the mail after a few weeks.
Posts: 21182 | Registered: Sep 2004
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posted
We're still getting "when did you get this movie" surveys, on a random basis-- not every time we send movies back, but every couple. We actually got our last one before the first date they had as an option.
Posts: 21182 | Registered: Sep 2004
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quote: in my town they'll collect outgoing while they deliver new stuff, which I think is completely awesome!
How else would they do it?
This is the first town I've lived in where the route carriers will actually pick up. We don't have curbside boxes with the signal flags, rather we have wall-mounted receptacles (or in one house a slot through the brick wall into the living room that was eventually filled in and a wall-mount put up to cover the outside patchwork). In fact, I lived here for 2 years before seeing that other residents were clipping their outgoing mail with bulldog clips and having it picked up.
Posts: 4515 | Registered: Jul 2004
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posted
ive had the problem where discs dont work as well with netflix, its such a pain. its not like u can just take it back to the netflix store and trade it for a new one.. u have to wait 2 days for it to get back, and another 2 days to get a bew copy. sigh. and umm, after computer with my dvd burner went kaput, i decided keeping netflix wasnt so great. the anime i get off irc, and the movies i just rent regulary now.
Posts: 813 | Registered: Nov 1999
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posted
btw Olivetta, have u ever seen any Hunter x Hunter? its the series Togashi did after yu yu hakashu. its great.
Posts: 813 | Registered: Nov 1999
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posted
How long does it take to change your address on Netflix, I think I might get it, when I'm in a dorm, but I'd want to bring it home during summers adn stuff.
Posts: 5362 | Registered: Apr 2004
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posted
breyerchic, I've changed addresses lots of times on Netflix--I've had DVDs sent to me when I was traveling and would only be at an address for a couple of weeks. The only trick is not to make a change while a movie is in transit! ;-)
Posts: 3149 | Registered: Jul 2005
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